Quote Originally Posted by petro View Post
Ok here is my latest issue... it doesnt appear to be tracking anyone other than me in multiple instances... Ive even had someone today register as a new customer and place an order yet it doesnt show on the user tracking admin page... I have times when I have 20 users on and multiple members browsing yet this tracking only shows when Im on...




Can think of four reasons might be happening: 1) setting to track other users is not enabled in the User tracking configuration area, 2) footer file not updated to track users 3) footer file was updated, but is now overridden, and 4) all files not uploaded successfully.

A potential other cause I could see would be that somehow all other IP addresses are excluded from tracking except your own (seems unlikely at best, but could be). Any error logs generated during that time and do they reveal anything?