credit card number missing using offline CC module

[MrsWiremeister]

Hi...we received an order yesterday and noticed that the credit card number and CVV was not showing up either in the customer's order details or in the e-mail. All it said was 'credit card'. It was working great the last time someone made a credit card purchase, which was last month (most of our customers have been using PayPal). I've reinstalled the credit card module and tested it, and it still doesn't work. We also tried the Ceon Manual Card mod and that doesn't work as well. It seems like the credit card numbers are not being written to the database for either mod - we checked through phpMyAdmin. Is there anything we can do other than reinstalling the whole store and creating a new database, which would be a major pain? Thanks

[Kim]

What are your settings in the Admin> Configuration> Credit Cards? What version of Zen Cart are you using?

[MrsWiremeister]

It's the 1.3.7 version.

Here are the settings for the credit card mod:

Credit Card Test Info:

CC#: 4111111111111111
Expiration: Any
Enable Credit Card Module
True

Collect & store the CVV number
True

Split Credit Card Email Address
[email protected]

Payment Zone
--none--

Set Order Status
default

Sort order of display.
1
We also have a SSL certificate from GoDaddy (hey, it was inexpensive!); would that somehow interfere with writing the credit card number to the database?

I've been going over all of the settings all morning to see if I missed anything - I've even tried using text e-mail only, reinstalling the credit card mod yet again, and still the same thing. It's so frustrating...any insight you can provide would be awesome!

[MrsWiremeister]

here are the settings for admin>configuration>credit cards:

Credit Card Enable Status - VISA 1
Credit Card Enable Status - MasterCard 1
Credit Card Enable Status - AmericanExpress 1
Credit Card Enable Status - Diners Club 0
Credit Card Enable Status - Discover Card 0
Credit Card Enable Status - JCB 0
Credit Card Enable Status - AUSTRALIAN BANKCARD 0
Credit Card Enabled - Show on Payment 2

[cablesimple]

I believe I'm having the same issue. Was this ever resolved?

[ferdball]

Same here, I have the latest version of ZEN and using just the plain old manual CC option ( to process offline) EXCEPT: in my case the "Split" works but if I choose not to split the CC info and just leave it in admin there is nothing there. just blank. the CVV and Expiration are but not the card#

anyone have an idea? thanks

[mabbott]

Has your issue been resolved? If so how did you resolve it

We are experiencing the same problem. Its very embarrassing when we have to call our customer up and ask them for their CC number.

[mandm]

Has your issue been resolved? If so how did you resolve it

We are experiencing the same problem. Its very embarrassing when we have to call our customer up and ask them for their CC number.

No. I never did determine how it happened. Although it happened to us only once since our upgrade to 1.3.8 and the site receives many orders a day. It happened only once in over 500 orders. This makes it difficult to troubleshoot - hard to reproduce.

With what frequency do you see the issue? Is there a way that you can cause it to happen predictably?

[reactiv]

We have had just had this same problem - the order email came through but there were no card numbers - just an expiry date. Same when we log in and check the order in the admin area.

The card used in the order was also a Mastercard. We have had other successful orders up until now using Visa card where the card details came through ok.

[thevagr1]

Sounds as though everyone is having this split-digits problem.
I also had the split activated but only ever recieved the first 4 and last 4 digits.
Doesn't seem that anyone has solved this yet.
Have they?? If so how? Please.......