I guess the previous post has some relevance to this question, but I am not sure...

Due to my limited Japanese, I was not aware of the following two problematic areas that have just been pointed out to me...

The first one is when a new account is created, the New Account Welcome message is sent out, but rather than use the family name and sama it uses the first name... (The English greeting appears to be fine: Dear Mr. Jones) I am told that I MUST change this to the family name and sama. How do I do this?

For the second one, I am not sure about the proper thing to do... When someone places a new order, a New Order Confirmation Email is sent out. Currently, just the persons name is written, with no honorific suffix... The English side seems alright to me, but I wonder if sama should be added to the Japanese... If so, how do I do it?

Thanks in advance!