Quote Originally Posted by RodG View Post
You also said "all I get is 3kg sachels when the item is 100gms"

Yet when I tried (on a randomly selected product) I correctly got a quote for the 500gm satchels (not the 3kg satchels), so it seems to me that either something had changed between the time you posted your problem, or, you have given misleading information.

I'd assume that you wouldn't intentionally provide misleading information, so therefore had to assume that since what I saw wasn't the same as you had reported then obviously something had changed, and for all I know as a part of that change you disabled the parcel post options. (Yes, there are many people that only offer prepaid satchels).

I HATE FAULTFINDING BASED ON ASSUMPTIONS, therefore I asked/requested that you be a bit more explicit, else I could waste hours of testing and checking on your behalf.

Simply knowing that I'm using the same test product as you would be a big help (what if the problem is related to a setting, eg, weight or dimension of a single product that you are testing, and the product I'm testing has different settings?)

Have you tried using different destination post codes? Does that make a difference?
What do you get if you try quoting for overseas? Does that make a difference?

In short, the more information you can provide me the more I'd be inclined to spend time helping you find a solution or cause.

Cheers
Rod
Ok the point is not the satchels
You obviously missed my point I will spell it out for you
I have enabled regular post
I have enabled regular post registered
As an example the Tea Tree Soap when added to the cart only 2 postage options come up those options are 500g satchel and 500g express satchel Where is the regular post and regular registered?
Where have I gone wrong?
Yes regular is enabled