Quote Originally Posted by Antheia View Post
Both those reasons do not apply. It is under 500g and the dimentions are fine.
I apologise in advance for not believing you, but those really are the only two reasons for the prepaid satchels to not show (assuming they've been enabled), so that means what YOU think are the weights and dimensions being used are not the same as what the shopping cart is seeing. The most common causes of this is failure to take the tare weights into consideration, or using the wrong weihting scale (gms vs kgs).

The default tare weight is 3kg, and from what I've seen in the server logs, your are (or were) still using this default.

I've just had a look at your store and added one of your products to a cart and have noticed you now appear to have corrected this with a tare weight of 40gms and that the dimensions are quite valid, so I can only assume that you currently have the prepaid satchel options disabled?

Cheers
Rod