AUSTPost module

[RodG]

The tare weight for both small & large parcels was changed to 0.0.

And it was still over quoting?

What is it supposed to be.

Anna

That depends on the weight of your packaging (tare weight = packaging weight).

Most of *our* smaller products will fit in #2 padded bags, which weigh a little under 20gms, so for these we use "0:20"
Our larger items, or multiple items in the same order generally fit a #5 bag, which weighs something under 200gm, so for this we use "0:200".

Important: This assumes that the Australia post module (and all of the products) set to be weighed in grams.

If you change the AP module to use "kgs" the setting above will be interpreted as 20kgs and 200kgs respectively (and depending on other settings this may cause multiple boxes/parcels to be quoted for, rather than outright rejected), so if this is your case you'll need to adjust the tares to read "0:0.020" and "0:0.200". (using the same examples as above).

Of course, if you are selling large/heavy items your packaging may weigh considerably more than 20/200gms, in which case you should use whatever weights are the most suitable for *you*. In other words, it is "supposed to be" whatever is right for your particular situation.

There are two important rules when using the AP shipping modules.
1. All weights must be consistant. Don't attempt to mix gms & kgs. Choose one or the other.
2. All weights must be as accurate as possible. A few gms here and there may not seem like a big deal, and in most cases it isn't, but if/when people start ordering multiple items in order to combine shipping costs these "small" differences can easily push any given parcel over into the next price bracket (or worse, not push them over, thus underquoting actual costs).

The item dimensions are not as important (unless dealing with letter sized OR very large, but light items), but it is wise to be as accurate as possible.

Bottom line, the accuracy of the Australia post module is only as good as the data that you give it (which includes the tare weights).

Cheers
Rod