Can't log into admin

[Ajeh]

Thanks for posting the update of what works for you ...

My trick that works in FireFox ... is to delete the cookie for the specific domain that I am working for ... sometimes that will save a step ...

If not, the close all browser windows ... clear cache ...

If not, do both ...

[paffum]

I've tried this steps for over a month now, and I can't log in to my site. I really don't know what to do!!! Please what else can I do?

[zcnb]

I've tried this steps for over a month now, and I can't log in to my site. I really don't know what to do!!! Please what else can I do?

Is it possible that somehow something got corrupted in your Zen Cart's installation? If so, your only recourse IMHO is to re-install everything. I hope that you do keep periodic backups.

[Dan Lacey]

I have exactly the same problem - cannot login to the admin panel - doesnt matter if I use firefox, internet explorer or whatever, whether I clear the cache, drop and recreate the default admin tables its always the same - returns to the login screen with no warning (if you deliberately put in an incorrect username or password, it tells you, type in the correct one, just refreshes the page.)

In short this is a disaster - i cant tell my client how to fix it and I cant login. Im at a total loss.

[Ajeh]

If you could drop me a PM, I can try to help you out of this mess to see if it is you or something with your setup ...

[Dan Lacey]

Many thanks Ajeh,

PM on its way to you.

Cheers,

Dan.

[herbalto]

Since I have enabled SSL, I cannot log into Zen Cart with the current username and password. So I tried rebuilding the Admin table with the default settings via phpMyAdmin (Ajeh's recommendation). It didn't work. I tried disabling SSL, made sure that my configure files were writable, and applied Ajeh's process again...and it didn't work. What do you recommend I do?

I've tried installing a new Zen Cart store and couldn't log into that one either. Please help.

Thank you,

Herbalto

[Ajeh]

Check the files.on the server, for:
/includes/configure.php
/admin/includes/configure.php

are they both using the same paths, database, username and password?

Can you login to the Catalog?

Have you ever been able to login?

[herbalto]

Hello and thank you for responding...I've checked both files (/includes/configure.php and /admin/includes/configure.php) and both are using the same paths, database, username and password.

In the past, I have been able to log into the catalog, upload a completely new template, and make significant changes, but just recently I was unable to log into Zen Cart when I enabled the SSL.

I've talked to a representative of BlueHost and he said that they were unable to help me. Is there another way to reset it? My client wants to test her site but I'm unable to log into Zen Cart to erase the current "fake" customers so that we can test it properly. Whenever I create a new "fake" customer via the actual web site and I use my email address, it says that I cannot re-use the same email address for another "fake" customer.

I really appreciate your help with this...and also am impressed with how secure you've created this site to be.

Waiting patiently,

Herbalto

[Ajeh]

Can you login as a customer on your shop?

If you turn off the Enable on the SSL in the Admin configure.php can you login?

It would help to be able to see your configure.php files, from the server, without your username or password ...

Did you go through the steps of closing all browsers, clearing your cache and cookies and then trying to login?

It sounds like an issue with your secure server URLs or perhaps there is an issue on the secure server and your hosting provider needs to restart the secure server ...