user tracking module

I recently had my web host installed this tool into my zen cart and it is not working properly. I have asked them repeatedly as to why it is not working, but they seem to be ignoring me or something. I hope I am asking this question in the right forum, but in the other threads related to this issue are no longer taking new posts. Well, anyway's here goes. In the store adminstration tools menu the user tracking option it reads as follows:

This tool allows for you to see the click patterns of the users through your site, organized by sessions. This data can be very valuable to those looking for how to improve your site by watching how customers actually use it. You can surf back and forth through the days by using the link below. SELECT VIEW: Back to May 19, 2006

Now displaying the latest CONFIG_USER_TRACKING_SESSION_LIMIT sessions of this 24 hour period. You can also purge all records past the last 72 hours of data.

Delete all info from IP-Address CONFIG_USER_TRACKING_EXCLUDED purge all records

1146 Table 'sharbret_zen.user_tracking' doesn't exist

I tried clicking on those links but nothing seems to happen. Also, under the User Tracking Configuration option in the tools adminstration menu it is empty. What does it mean about the?:

1146 Table 'sharbret_zen.user_tracking' doesn't exist How do I put that table into my site? Maybe, if you someone could give me some ideas, I could relay this information onto them.

Treasures By Sharon http://www.treasuresbbysharon.com/cart

looks like they didnt install the language files, the extra_datafiles or the sql file

This is likely because they forgot to fix the sql file to include the following zen_ prefix in the following:

DROP TABLE IF EXISTS user_tracking;
CREATE TABLE zen_user_tracking (