E-Mail Function Errors

[Yizit]

Hello,

When I try to send an email from areas such as Contact Us, Tell A Friend, etc., I get the following error message:

ERROR: The email template file for /home/myacct/public_html/email/email_template_ or cannot be found.
Warning: Cannot modify header information - headers already sent by (output started at /home/myacct/public_html/includes/functions/functions_email.php:219) in /home/myacct/public_html/includes/functions/functions_general.php on line 53

The emails do get sent OK and all the information in them appears correct.

The error appears to be coming from /includes/functions/functions_email.php starting at around line 238

Although my PHP abilities can fit in a thimble, it appears to me as if the routine either can't find the /email directory or the file it wants within that directory.

I have double-checked all the settings in Admin as well as trying each of the 4 different methods - sendmail, sendmail -f, smtp, smtp auth (adjusting the relevent areas as needed first of course) - but no luck.

At this point I think I'm over my head in trying to figure this out. After a couple of days of trying my best to resolve this, I guess it may be time to reach out to someone who can tell me what I'm overlooking.

Thanks,
--Yizit

[Merlinpa1969]

check for extra white space after the closing ?> in the file in question

[Yizit]

Hello,

Thanks for the response.

I suspect you are referring to the file /includes/functions/functions_email.php and, if so, there is no extra white space after the closing ?>

That file was never modified but, just to be sure, I re-uploaded the file. Same error.

Any other thoughts?

[Yizit]

Can someone please help with this? I'm bumping this up because I didn't want it to get buried.

It's the first part of the error message that has me stumped -
ERROR: The email template file for /home/myacct/public_html/email/email_template_ or cannot be found.

Since email_template_ is not a complete filename, logic has it that something (a variable?) is not being passed to /includes/functions/functions_email.php which would complete the filename. Therefore, I can understand why the cannot be found part of the message comes up... obviously it can't find a file named email_template_.

Since, in the /email folder, there are a number of files all beginning with email_template_ -
email_template_checkout.html, email_template_contact_us.html, email_template_coupon.html, email_template_tell_a_friend.html, etc., it seems to me that the problem lies in whatever preceeds the call to /includes/functions/functions_email.php which is what I don't know.

Now my rationale may be off into left field, my logic may be illogical, and/or my reasoning may be skewed but I am trying my best to resolve issues on my own. All I ask is for one of the ZC coding gurus to shed some light on the matter so I have some idea as to where to look and/or what to try next.

I apologize for the length of this post. I'm just trying to make it as easy as I can on whomever can be of help.

Thanks,
--Yizit

[Yizit]

Is there no one that can help with this?

I have not been idle in trying to resolve this myself, but I still haven't made any progress.

My Hosting company did some extensive testing and they tell me all is fine on their end. I've confirmed this by running php scripts outside of ZenCart - some that I found in the Archives, some that my Hosting company provided me with - and they all worked. So, it's something in ZC and probably something I've done or neglected to do.

All I ask is that someone PLEASE provide me with some thoughts, some ideas, or offer me some direction. I am willing to do the work - I just don't know where else to turn.

My sincere appreciation goes out to anyone who can help.

Thanks,
--Yizit

[DrByte]

What version of Zen Cart are you using?

[Yizit]

I'm sorry. I thought I had put that in there. It's 1.2.7

[DrByte]

includes/functions/functions_email.php
line 209 starts with:

  function zen_build_html_email_from_template($module='default',$block) {

  // Identify and Read the template file for the type of message being sent
    $template_filename_base = DIR_FS_EMAIL_TEMPLATES . "email_template_";

    if (file_exists($template_filename_base . str_replace(array('_extra','_admin'),'',$module) . '.html')) {
      $template_filename = $template_filename_base . str_replace(array('_extra','_admin'),'',$module) . '.html';
      } elseif (file_exists($template_filename_base . 'default' . '.html')) {
      $template_filename = $template_filename_base . 'default' . '.html';
      } else {
      echo 'ERROR: The email template file for '.$template_filename_base.' or '.$template_filename.' cannot be found.';
      return ''; // couldn't find template file, so return an empty string for html message.
    } 

Try replacing that with:

  function zen_build_html_email_from_template($module='default',$block) {
    global $messageStack;
    // Identify and Read the template file for the type of message being sent
    $template_filename_base = DIR_FS_EMAIL_TEMPLATES . "email_template_";
    $template_filename = DIR_FS_EMAIL_TEMPLATES . "email_template_" . $current_page_base . ".html";

    if (!file_exists($template_filename)) {
      if (file_exists($template_filename_base . str_replace(array('_extra','_admin'),'',$module) . '.html')) {
        $template_filename = $template_filename_base . str_replace(array('_extra','_admin'),'',$module) . '.html';
      } elseif (file_exists($template_filename_base . 'default' . '.html')) {
        $template_filename = $template_filename_base . 'default' . '.html';
      } else {
        $messageStack->add('header','ERROR: The email template file for ('.$template_filename_base.') or ('.$template_filename.') cannot be found.','caution');
        return ''; // couldn't find template file, so return an empty string for html message.
      }
    } 

[kobra]

The following is from a fresh file set for 1.2.7

I used the admin dev tools to find the phrase email_template_
and it only appeared in one file listed below.

And the what appears to be a truncated file name is in fact correct and is the same reference in other versions albeit in other line locations. As I am not a coder I only offer this to support that this is the correct call title. There is some thing else that is not being located for sure though.

includes/functions/functions_email.php

Line#212

$template_filename_base = DIR_FS_EMAIL_TEMPLATES . "email_template_";

Aside issue: Is this a new install? Did you load it? or your Hosting Co?
You apparently have ftp capability.

Try reloading/reinstalling ZenCart and consider the latest version, while not the root problem as I have loaded each version numerous times with out this problem. There could be a corrupt file in your install.

A longer method if you must find the problem would be to FTP all the ZC files to your PC, download the same version of fresh files and do a batch compare the files using something like WinMerge or another.

As I think you have not altered much there should be little in the way of differences and a comparing editor will focus you to those that are different and you can see if they are changes that you have made or possible differences due to ???

Hope you get it sorted out as I am sure that you will enjoy the ZenCart experience. At least after this.

[kobra]

Scratch my post...as I see Dr. Byte has most probably come to the rescue once again!!