Losing my hair to SSL

[MHJGKane]

Hi

I have finished a shop for a client and now want to apply ssl so that customer logins etc are secure.

The clients url is www.internationaloutreach-shop.com so I am using this minus the www. start bit.

I generated the private key, then the CSR in MODSSL via cpanel.

When the purchased certificate arrived from PositiveSSL, I uploaded the .crt file as instructed.

I then changed my configuration.php to have http://internationaloutreach-shop.com and https://internationaloutreach-shop.com as both states operate out of a single diretory.

I then set SSL to true.

Now I can access the site fine with the http:// but when I use https:// either by typing it into the address bar or via clicking on the user login, I get a message stating:

"The connection was interrupted

The connection to internationaloutreach-shop.com was interrupted while the page was loading."

Anyone know why this is happening. I have tried generating a self certifying ssl using www.internationaloutreach-shop.com just in case this was the problem.

The site is configured with a dedicated ip address but beyond this I'm a little lost.

Help needed desperately

Thanks

MK

[whocaresanyway]

Your certificate is not installed correctly,

you may want to contact your host about this issue.

[MHJGKane]

Hi

Thanks for the reply.

Finally worked out where I went wrong. Needed to use WHM instead of control panel and everything then happened quite gracefully.

Can I ask, is it normal for IE and Firefox to pop up a warning when the https is first accessed from a browser?

Cheers

Michael

[whocaresanyway]

no,
you probably have a name error

do you get the error when you use https://www.domain as you do when you use https://domain

[MHJGKane]

Hi

tested, still gt a warning and this time it also stated the name on the certificate did not match the site name which would be true as I used internationaloutreach-shop.com for the application.

I did e-mail positivessl about this and they replied saying I needed to install an intermediate certifcate for litessl who issued the cert on the Apache server.

I take it this is something my provider would have to do as they talk about hsphere which I do not think I have access to?

????

MK

[Ajeh]

Did you resolve this issue?

I am not getting any errors at the moment ...