New User Need Help

[kuroi]

Hi Guyz,

Sorry if this kind of topic already exist, but i'm new here and i'm new in using Zen Cart.

I just finished uploading and installing Zen Cart. I encountered some problems when i finished installing Zen Cart.

When i tried to go to the admin page of Zen Cart, this error appeared.

Warning: main(/kunden/homepages/13/d161596823/htdocs/costarica/shop/includes/functions/compatibility.php): failed to open stream: No such file or directory in /homepages/13/d161596823/htdocs/costarica/shop/admin/includes/application_top.php on line 106

Fatal error: main(): Failed opening required '/kunden/homepages/13/d161596823/htdocs/costarica/shop/includes/functions/compatibility.php' (include_path='.:/usr/local/lib/php') in /homepages/13/d161596823/htdocs/costarica/shop/admin/includes/application_top.php on line 106


When i also tried to go to the shop page of Zen Cart, this error appeared.

Warning: main(includes/functions/compatibility.php): failed to open stream: No such file or directory in /homepages/13/d161596823/htdocs/costarica/shop/includes/application_top.php on line 79

Fatal error: main(): Failed opening required 'includes/functions/compatibility.php' (include_path='.:/usr/local/lib/php') in /homepages/13/d161596823/htdocs/costarica/shop/includes/application_top.php on line 79

From the look of these error i think they are about the same. I just followed your instructions in the new installation guide. Maybe i did something wrong? or i miss something. Do i still have to do something in order to make it work?

Please Help me guyz, i'm really new to this Zen Cart

This looks to me like a faulty upload of files. When you unzip and upload the files to your web host (1&1 in this case) you are uploading almost 2,000 files. I have never yet done this without some failing, so I check my FTP results very carefully and reupload those that failed. At the very least, re-upload includes/functions/compatibility.php and see if that moves you forward.

As an aside, because of the way 1&1 configures its shared hosting i.e. php is run as a script and MySQL databases are remote from the server on which your Zen Cart is hosted, a Zen Cart with a reasonable number of products or hits will run like a dog. It's a conveneient environment for development and small shops, but if you get serious, you may want to look at one of the hosts that is specifically configured for hosting Zen Carts.

[alias101]

I'm using CuteFTP program to upload my files to the server. Is this a good FTP tool? If not, got any suggestions?

I'll try and upload again the files that you have mentioned. Thanx for the help guyz.

[alias101]

Uhm... well guyz... I did wat you suggested. Still, the same problem occurred.

Is it possible to remove Zen Cart from the server and then re-install it again?
If do so, How is it done?

[Sermonzone]

I had to re-install mine several times. Kept making an error and did not know what it was. I just deleted the entire folder of ZC files except for zc-install and then reran the install.

[Kim]

Might want to look at a different FTP client- I use FileZilla

[kuroi]

Not familar with CuteFTP. This is another vote for FileZilla.

[cr33dog]

My money's on FileZilla too.

(sorry for clutter - best windoze FTP I've used - the least transfer errors)

Chris