Recover Cart [Support Thread]

[amebb]

would this plugin work on ZC 1.5.8a ?

Thank you

[swguy]

I have some fixes that I will get in ASAP.

[swguy]

Updated to use new language files.

[spawnie69]

tried recover cart v2.0.0 on the latest zen cart 2.1.0
and got HTTP ERROR 500 on the abandoned carts link.

here are my logs:

[29-Jan-2026 08:52:08 America/Boise] Request URI: /shop/xxxxx/index.php?cmd=recover_cart_sales, IP address: xxx.xx.xxx.xxxx.xxx..x
, Language id 1
#0 /xxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php(37): zen_debug_error_handler()
#1 /xxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php(37): require()
#2 /xxxx/xxxx/public_html/shop/xxxx/index.php(16): require('/xxxx/xxxxx...')
--> PHP Warning: require(includes/languages/english/mail.php): Failed to open stream: No such file or directory in /xxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php on line 37.

[29-Jan-2026 08:52:08 America/Boise] PHP Fatal error:  Uncaught Error: Failed opening required 'includes/languages/english/mail.php' (include_path='.:/opt/cpanel/ea-php83/root/usr/share/pear') in /xxxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php:37
Stack trace:
#0 /xxxx/xxxx/public_html/shop/xxxx/index.php(16): require()
#1 {main}
  thrown in /xxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php on line 37

[29-Jan-2026 08:52:08 America/Boise] Request URI: /shop/xxxx/index.php?cmd=recover_cart_sales, IP address: 174.58.200.157
--> PHP Fatal error: Uncaught Error: Failed opening required 'includes/languages/english/mail.php' (include_path='.:/opt/cpanel/ea-php83/root/usr/share/pear') in /xxxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php:37
Stack trace:
#0 /xxxx/xxxxx/public_html/shop/xxxx/index.php(16): require()
#1 {main}
  thrown in /xxxx/xxxxx/public_html/shop/xxxx/recover_cart_sales.php on line 37.

[29-Jan-2026 08:52:08 America/Boise] Request URI: /shop/xxxx/index.php?cmd=recover_cart_sales, IP address: 174.58.200.157
--> PHP Fatal error: Uncaught Error: Failed opening required 'includes/languages/english/mail.php' (include_path='.:/opt/cpanel/ea-php83/root/usr/share/pear') in /xxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php:37
Stack trace:
#0 /xxxx/xxxxx/public_html/shop/xxxx/index.php(16): require()
#1 {main}
  thrown in /xxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php on line 37.

[TamyA]

tried recover cart v2.0.0 on the latest zen cart 2.1.0
and got HTTP ERROR 500 on the abandoned carts link.

here are my logs:

[29-Jan-2026 08:52:08 America/Boise] Request URI: /shop/xxxxx/index.php?cmd=recover_cart_sales, IP address: xxx.xx.xxx.xxxx.xxx..x
, Language id 1
#0 /xxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php(37): zen_debug_error_handler()
#1 /xxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php(37): require()
#2 /xxxx/xxxx/public_html/shop/xxxx/index.php(16): require('/xxxx/xxxxx...')
--> PHP Warning: require(includes/languages/english/mail.php): Failed to open stream: No such file or directory in /xxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php on line 37.

[29-Jan-2026 08:52:08 America/Boise] PHP Fatal error:  Uncaught Error: Failed opening required 'includes/languages/english/mail.php' (include_path='.:/opt/cpanel/ea-php83/root/usr/share/pear') in /xxxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php:37
Stack trace:
#0 /xxxx/xxxx/public_html/shop/xxxx/index.php(16): require()
#1 {main}
  thrown in /xxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php on line 37

[29-Jan-2026 08:52:08 America/Boise] Request URI: /shop/xxxx/index.php?cmd=recover_cart_sales, IP address: 174.58.200.157
--> PHP Fatal error: Uncaught Error: Failed opening required 'includes/languages/english/mail.php' (include_path='.:/opt/cpanel/ea-php83/root/usr/share/pear') in /xxxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php:37
Stack trace:
#0 /xxxx/xxxxx/public_html/shop/xxxx/index.php(16): require()
#1 {main}
  thrown in /xxxx/xxxxx/public_html/shop/xxxx/recover_cart_sales.php on line 37.

[29-Jan-2026 08:52:08 America/Boise] Request URI: /shop/xxxx/index.php?cmd=recover_cart_sales, IP address: 174.58.200.157
--> PHP Fatal error: Uncaught Error: Failed opening required 'includes/languages/english/mail.php' (include_path='.:/opt/cpanel/ea-php83/root/usr/share/pear') in /xxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php:37
Stack trace:
#0 /xxxx/xxxxx/public_html/shop/xxxx/index.php(16): require()
#1 {main}
  thrown in /xxxx/xxxx/public_html/shop/xxxx/recover_cart_sales.php on line 37.

Have you ever got to work on 2.1.0?

[OldNGrey]

I have it working on 2.1.0 and 2.2.2. The only changes I have made in the past is to:
change the DATE_FORMAT to DATE_FORMAT_INTL in recover_cart_sales.php; and
update the doc header in stats_recover_cart_sales.php.

The error listed in the previous post is because the admin mail language file is missing from the zc install. It has nothing to do with Recover Cart install.
Get the email working in Admin first.

[TamyA]

I have it working on 2.1.0 and 2.2.2. The only changes I have made in the past is to:
change the DATE_FORMAT to DATE_FORMAT_INTL in recover_cart_sales.php; and
update the doc header in stats_recover_cart_sales.php.

The error listed in the previous post is because the admin mail language file is missing from the zc install. It has nothing to do with Recover Cart install.
Get the email working in Admin first.

Awesome, Thanks for the quick reply. I will give it try.

[TamyA]

Zen cart 2.1.0 - bootstrap 3.7.8
I gave it a try, i copied the files to the correct location, Now
I see >> Configuration > Configure RCS
I do not see >> Customers > Abandoned Carts
and i do not see >> Reports > Recovered Sales Results

[TamyA]

Zen cart 2.1.0 - bootstrap 3.7.8
I gave it a try, i copied the files to the correct location, Now
I see >> Configuration > Configure RCS
I do not see >> Customers > Abandoned Carts
and i do not see >> Reports > Recovered Sales Results

Never mind, the Abandoned carts is under Tools not Customers.
and i also see the Recovered Sales Results under Reports

[spawnie69]

wanted to use the latest recover cart for my upgraded zc 2.1
I downloaded the file, first line in readme notes says:
Recover Cart Sales (RCS) plugin for Zen Cart v1.5
=================
ZEN CART VERSION:
=================
Zen Cart v1.5.x ONLY
(this mod version will not run on any previous version)

was this a typo? should i just install on my zc 2.1?
Also curious if there are overwrites?