Quote Originally Posted by Ked View Post
Hi econcepts,

I'd like to say a big thank you for an invaluable mod. This has helped me identify a 50%(!) bail out rate on one of my clients sites.

I do have a question though: Do you have any idea of the legality of contacting customers who have bailed on a transaction? Could it be construed as an unsolicited marketing email / phone call? I have one client in particular who is conerned about directly making contact.

I also have a feature request: It would be really handy to have an "Export to CSV" button on the results view. For one thing, we could then check names, numbers and email addresses against a CRM system to see if the people who bailed then made a purchase over the phone.

Thanks again!

Al
Al,

Glad you like it. I originally did not create the mod but seeing that it has gone dormant for some time I am adding to it as I see fit. I'll certainly look at the ability to work your suggestion in.

I've got an "Export Order to CSV" mod already that is popular so I may be able to merge to two to some degree.

Got a few other items I am testing with it on my end as well.

As far as contacting customers etc... and it being seen as unsolicited email, I am not an attorney so can't give exact advice on that. I can speak from experience and say that from my use of the tool I find it mixed. Few people ask to "remove me from the list" (which they are never on one anyhow as this is a one time thing I do with the cart.)

In those cases however, I make sure they never get anything again. Typically I run one follow-up based on the "best tested time to contact" and leave it at that. I've been able to generate 30-40% or more recovery on previously lost sales with the right items in place.

I would say let your client be the judge of what they want and what they don't feel comfortable with. If nothing else, they could test it (I'm a big fan of testing everything) to see if it fits their business model.