Recover Cart [Support Thread]

[lindasdd]

Version of the mod is 3-1-0.

The only other time I have experienced similar timeouts is exporting my cart files for backup via the hosts web FTP tool.

I've had issues sending emails in the size of 10-30 or more. It only does it some of the time and it seems to be when sending a high volume of emails.

Considering it doesn't happen all the time it doesn't seem to be related to the actual files.

-lindasdd

[econcepts]

Yes, because it happens at 'random' intervals, not all the time, and because you experience this using other parts of your site (server) it sounds like a hosting issue.

I would check with them. I could be that you don't have enough bandwidth or are on a server with another site(s) who at certain times use it all (thus decreasing that which is allocated to other sites on the server.)

[r1formetoo]

I've installed this mod but nothing was added to my Reports or Tools menu, though it did add properly to the Configuration area. Also, will this mod allow me to see what was in people's carts when they abandoned them?

Ian

[econcepts]

I've installed this mod but nothing was added to my Reports or Tools menu, though it did add properly to the Configuration area.

Make sure you upload all files (and to the correct locations.) It sounds like you missed uploading some files (under includes/boxes/extra_boxes)

I would recommend re-uploading all files to make sure no others are missed.

Also, will this mod allow me to see what was in people's carts when they abandoned them?

Yes.

[r1formetoo]

You were right. Turns out that I installed that stuff into the Includes folder and not the Admin/Includes folder. Thanks for the insight!

Ian

[r1formetoo]

Well my troubles continue. I installed this module on my test site examplecart.com with no troubles after I realized my mistake. So, I went to my real site redlinestands.com and when I try to run the patch, of course after correctly installing the files onto the server, I get an Internal Server Error. I put in an email to my server guys but they aren't guaranteed to know what's happened since this is a zen issue, I think. Any ideas?

Ian

[jasmel]

I like what I see here...

I do have a question/comment/feature request.

I would like to include the "option" the customer selected to be viewed next to the product on the (recover_cart_sales.php) page.

Q. Is there a way to modify your code to view the option the customer chose?

Thank you,

Keep up the good work!

[econcepts]

Well my troubles continue. I installed this module on my test site examplecart.com with no troubles after I realized my mistake. So, I went to my real site redlinestands.com and when I try to run the patch, of course after correctly installing the files onto the server, I get an Internal Server Error. I put in an email to my server guys but they aren't guaranteed to know what's happened since this is a zen issue, I think. Any ideas?

Ian

That is a general server error. I would have to point out to them that is worked fine on your test server and therefore is likely not a zen cart problem (but not sure.) I would have to say to look at the log file as to what was there when this error occurred to find out what it could be.

Likewise, you could try running the patch again, and see what happens. It could have been an isolated server issue that was going on during the time you tried to install. That might already be resolved and the patch may work at this time.