That is a general server error. I would have to point out to them that is worked fine on your test server and therefore is likely not a zen cart problem (but not sure.) I would have to say to look at the log file as to what was there when this error occurred to find out what it could be.
Likewise, you could try running the patch again, and see what happens. It could have been an isolated server issue that was going on during the time you tried to install. That might already be resolved and the patch may work at this time.



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