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  1. #1
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    Default Cannot complete installation

    Hello,

    I'm changing from version 1.2 to 1.3. I have removed all the old files, uploaded all the new ones. The installer starts off fine but after the phpBB setup section (where I answer "no"), I click save and it simply takes me to a white page that says "OK" and I can't proceed with the installation. Any thoughts?

    Thanks,

    Ralph

  2. #2
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    Default Re: Cannot complete installation

    Can you supply some server details, including PHP version, server operating system version, name of host, what FTP software you're using, etc
    .

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  3. #3
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    Default Re: Cannot complete installation

    PHP version: 4.4.2
    MySQL:5.0.21
    Server: Apache
    System (as taken from phpinfo): Linux imu60 2.6.14.1_IMU-114
    FTP: Dreamweaver
    Host company: www.infomaniak.ch

    Disabled PHP Functions = set_time_limit,passthru,exec,system,popen,shell_exec,proc_open

    I successfully upgraded the database: "Database appears to be Zen Cart v1.3.0.1" but still no luck with either upgrading or reinstalling the files.

    Thanks

    R

  4. #4
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    Default Re: Cannot complete installation

    This is typically caused by timeouts in the FTP upload process which leave files incomplete or missing on the server. Usually re-uploading the zc_install folder and all its files will resolve this problem.

    For mass-uploading, I usually don't rely on DW. Instead I'll use a program whose main focus is FTP, such as FileZilla (filezilla.sf.net) which is free.
    .

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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
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    Default Re: Cannot complete installation

    Removed all files and database. Uploaded all using filezilla. Same problem.

    Have a go yourself (there are a couple of php warnings, maybe its one of them):
    http://www.forgetpasswords.com/zc_install/.

    Thank you,

    R

  6. #6
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    Default Re: Cannot complete installation

    This error could also be related to the fact you're using mySQL v5. From the info note link, (of the Zen Cart's installation - 3rd page), the DEV team mentionned that mySQL v5 has not been fully tested yet and might require more testings in order to clear most of the errors.

  7. #7
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    Default Re: Cannot complete installation

    I Think you need to find out why your host has disabled PHP functions as a starting point.
    Then the open_base.... Problem

    And Lastly, the MySQL 5 problem. You may or may not have any problem with MySQL BUT you can't get there to find out until the PHP is working right.
    A little help with colors.
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  8. #8
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    Default Re: Cannot complete installation

    Where did you get your v1.3 files from?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  9. #9
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    Default Re: Cannot complete installation

    Downloaded from the link on the Zen site (sourceforge.net/project/showfiles.php?group_id=83781&package_id=171544)

    Have requested that host take a look at the php issues. Will keep you posted.

    Thing is, I installed v1.2 without any problems.

    Thanks,

    R

  10. #10
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    Default Re: Cannot complete installation

    1. I'd be interested in seeing if there are any error messages in your server's errorlog when you see this "ok" message.

    2. The reason I asked where you got the files from ... was that I was concerned that perhaps the files were incomplete. Re-uploading the /zc_install folder and all files/subfolders with a reliable FTP program should have resolved that. It doesn't appear to have done so.

    3. It's possible that the long URL's generated by the installer pages may be a contributor, but I haven't seen this reported by others and would have expected other reports if it were the case.

    4. The Disabled PHP Functions (set_time_limit, passthru, exec, system, popen, shell_exec, proc_open ) are a little concerning, esp since the Max Execution time is set to 10 seconds, and the set_time_limit (which is often used to override Max Exec Time) is disabled. While the installer doesn't usually hit a situation where more than 10 seconds is needed to process a page, there ARE some cases where 10 seconds may be exceeded if the server is building a fresh cache of data, mainly when doing intense admin activity on large databases.

    Quote Originally Posted by Ralph9934
    Thing is, I installed v1.2 without any problems.
    That's what has me puzzled as well...for some of the same reasons mentioned above.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 
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