Cannot complete installation

[Ralph9934]

Hello,

I'm changing from version 1.2 to 1.3. I have removed all the old files, uploaded all the new ones. The installer starts off fine but after the phpBB setup section (where I answer "no"), I click save and it simply takes me to a white page that says "OK" and I can't proceed with the installation. Any thoughts?

Thanks,

Ralph

[DrByte]

Can you supply some server details, including PHP version, server operating system version, name of host, what FTP software you're using, etc

[Ralph9934]

PHP version: 4.4.2
MySQL:5.0.21
Server: Apache
System (as taken from phpinfo): Linux imu60 2.6.14.1_IMU-114
FTP: Dreamweaver
Host company: www.infomaniak.ch

Disabled PHP Functions = set_time_limit,passthru,exec,system,popen,shell_exec,proc_open

I successfully upgraded the database: "Database appears to be Zen Cart v1.3.0.1" but still no luck with either upgrading or reinstalling the files.

Thanks

R

[DrByte]

This is typically caused by timeouts in the FTP upload process which leave files incomplete or missing on the server. Usually re-uploading the zc_install folder and all its files will resolve this problem.

For mass-uploading, I usually don't rely on DW. Instead I'll use a program whose main focus is FTP, such as FileZilla (filezilla.sf.net) which is free.

[Ralph9934]

Removed all files and database. Uploaded all using filezilla. Same problem.

Have a go yourself (there are a couple of php warnings, maybe its one of them):
http://www.forgetpasswords.com/zc_install/.

Thank you,

R

[TheOracle]

This error could also be related to the fact you're using mySQL v5. From the info note link, (of the Zen Cart's installation - 3rd page), the DEV team mentionned that mySQL v5 has not been fully tested yet and might require more testings in order to clear most of the errors.

[dbltoe]

I Think you need to find out why your host has disabled PHP functions as a starting point.
Then the open_base.... Problem

And Lastly, the MySQL 5 problem. You may or may not have any problem with MySQL BUT you can't get there to find out until the PHP is working right.

[DrByte]

Where did you get your v1.3 files from?

[Ralph9934]

Downloaded from the link on the Zen site (sourceforge.net/project/showfiles.php?group_id=83781&package_id=171544)

Have requested that host take a look at the php issues. Will keep you posted.

Thing is, I installed v1.2 without any problems.

Thanks,

R

[DrByte]

1. I'd be interested in seeing if there are any error messages in your server's errorlog when you see this "ok" message.

2. The reason I asked where you got the files from ... was that I was concerned that perhaps the files were incomplete. Re-uploading the /zc_install folder and all files/subfolders with a reliable FTP program should have resolved that. It doesn't appear to have done so.

3. It's possible that the long URL's generated by the installer pages may be a contributor, but I haven't seen this reported by others and would have expected other reports if it were the case.

4. The Disabled PHP Functions (set_time_limit, passthru, exec, system, popen, shell_exec, proc_open ) are a little concerning, esp since the Max Execution time is set to 10 seconds, and the set_time_limit (which is often used to override Max Exec Time) is disabled. While the installer doesn't usually hit a situation where more than 10 seconds is needed to process a page, there ARE some cases where 10 seconds may be exceeded if the server is building a fresh cache of data, mainly when doing intense admin activity on large databases.

Thing is, I installed v1.2 without any problems.

That's what has me puzzled as well...for some of the same reasons mentioned above.