Am not getting any help

[Merlinpa1969]

Virtue my crystal ball is in the shop.
I might be a wizard but I dont have the gift of foresight,
I have to see the files to see whats wrong.

and your right you sent me a temp ftp that wouldnt let me in.
I also let you know right away, you never got back to me. I though the issue was done until I saw this post here today.....

You had 3 developers and myself trying to help you,

take a look around, see how many other posts got that kind of attention.

[Sermonzone]

Virtue,

No Merlin is saying when you post a thread titled "Not getting any help" after Kim, Ajeh, Merlin and Kobra have answered multiple questions for you, it seems ungrateful and you have tried their patience so now they may have gotten a little snippy.

Your threat to take your marbles and go home is not helpful either.

Your analogy about the fishing rod is interesting. You seem to misunderstand how the forums should be used. What makes you think that you could setup a secure e-commmerce site with as little knowledge of computers as you seem to have? If there is something you don't know you should learn it and not berate some of our best helpers in the forum when they have given the correct answers but you could not understand the answer. Until this point, everyone has patiently answered your questions and provided a great deal of feedback.

In setting up my cart I had a number of issues. ALL OF THEM caused by me. (I suspect yours are ALL CAUSED BY YOU.) Fortunately, I had chosen a host that specialized in ZenCart and they solved every problem in minutes. I pay a little more but my frustration level has been low.

So let's review -
1. You have had a series of problems where people have helped you without any fee to support software that they did not charge you for to begin with.

2. Now you have another problem that appears unique to you and your hosting company (I searched the threads and all other issues like this have been resolved)

3. Further, your SSL issue screams out that either you loaded something incorrectly or their is a conflict with a setting by your host. (Where you are using a FREE certificate)

Your response to all of this - instead of digging in and learning how to use the cart and/or triple-checking with your host, you barked at members of the forum and then got your feelings hurt because Merlin was a little gruff.

You owe several people an apology.

I wonder how much paid support you have gotten from your host in the 28 days since you joined ZenCart forums? I really doubt it can even compare to the support you got for free here.

Seems like the definition of pity party to me. The minimum payment for ZenCart support is effort and kindness.

Two suggestions that may work for you -

1. Review the recommended hosts and move your site there.
2. Pay someone to install, fix, repair, upgrade, whatever you need.

Did you know that the words 'virtue' and 'perserverance' have some common roots in Greek? I suggest you find a solution and quit blaming others. It's you site - fix it.

[DrByte]

This is all I ask: real help with a clear direction. I see that there are some people who asked for help but didn't get one. They end up figuring it out themselves.

There are several typical reasons for this:
1. not enough information given.
2. the problem isn't cut-and-dry
3. the problem is a result of odd server configurations ... the software and developers can't be "up to date" on all 500,000 different possible configurations in one state alone.
4. the person posting has an attitude and essentially drives folks to work with people who are clearly appreciative of the help offered, rather than being critical and assuming that everyone else is sitting around doing nothing and ignoring them
5. many problems are a result of add-on contributions that have broken the core code. The Zen Cart programmers don't study every addon contribution, nor do we certify any of them. They are all use-at-own risk.
6. the FAQ's section may already contain well-documented answers to the posted problem. A bit of research usually points the person in the right direction. It's equally undesirable to always reply to posts with "check the FAQs".

and lots of other reasons ... I'm sure you catch my drift...

[virtue]

DrByte,

I do appreciate the free ideas and advice coming from everybody here because I know they are all offered FOR FREE. I just felt like I was left out w/out fixing the problem.

When it comes to the files, I installed the older version of ZEN CART using fantastico. Then I upgraded the version to v.1.3.0.1 through fantastico. When it comes to changing files, I did not change or altered anything except:

changing the following:

http (as instructed)
https (as instructed)
ENABLED_SSL, 'false' to ENABLED_SSL, 'true'.

so the whole issue started after changing from false to true.

That's it so far I know of. (Of course, not to mention the customizing of the layout of the shopping cart which basically just changing the colors and removal of some of the .gif or jpeg.

But if this boils down to having corrupted the whole files, then I guess I will reinstall everything.

I do have a copy of the Zen Cart (older version) in my computer

Thanks.

[Merlinpa1969]

If your gonna start over,

start over with a fresh copy of zen cart 1.3.0.1 you can get it from the link at the top.

You upload the files in the directory they are in

basically

delete the old files

open the zen distro to where you can see the admin and cache folders,

upload all the files

then go to

www.your domain.com/zen install directory/

it will auto start the install process

you can also go to www.yourdomain.com/zen install directory/docs and there are really good directions inthere for setting up the cart.

by installing it this way you can set it up to run ssl right off the bat and let the system create the settings

[DrByte]

before you totally "start over", try uploading the NEWEST version of the /includes/functions/html_output.php from the v1.3.0.1 ZIP

Also, I posted some other technical thoughts in your other thread.


FURTHER TECHNICAL HELP should likely continue in the other thread.

[virtue]

DrByte,

I do agree with you. My apology to all if I offend anybody of what I said. But I believe I submitted my issues clearly too. And I am just being honest since my inception to this forum of my being a beginner about php.

I am not also insinuating that people just sits around and do nothing to my call for help as I know for a fact that help is a prerogative and that everybody has there own business to care of too.

I just felt that I didn't get the right answer to the issue. I am just being honest of how felt when it comes to resolving the issue.

That's all I am addressing.

[Ajeh]

virtue ... here is the problem ...

Fantastico has an automated install for Zen Cart of their own ...

While this is very helpful to folks ... often times it does not work right ... or the upgrade does not work right etc.

The best thing to do is to update the files on your site from a clean v1.3.0.1 ...

However, to not lose your database you will want to backup your database and your site ...

Then you can reload all of the files from the clean Zen Cart v1.3.0.1 ...

The next thing to do is see if that is all that is needed or if something further has to be done ...

The auto install by Fantastico has obviously damaged one or more of your files and this is producing the invalid links that Merlin is telling you about that is causing the errors on your site ...

[virtue]

SermoneZone, DrByte, Merlin,

I don't know if there's even a bigger word to say thank you for my deep appreciation to all your assistance and help.

But I definitely follow your advices to the letter with patience and perseverance being ya'll a Zen Master to this. As the old maxim says, a follower can't be better or above his master.

Again, thank you and my apology if I did sound like some ungrateful crying baby.

[virtue]

Thank you Linda for your additional help to this. That's why I asked you earlier about where to get the newer version because I got all the files from fantastico.

Sorry, it was my fault of not saying this clearly in the beginning.

Thanks again.