OK! I have an idea of what the problem is; I think! I don't know much about design and what a php. code is but when I generated a key for the signature, for the SSL, (remember the designer really stiffed us so I was figuring this out myself) it said "our name.com"..When we were issued this certificate they pointed out to us that www. was not in front of it. The designer did this, I'm pretty upset with her! So I just checked by putting through an order just to get to where you enter your credit card and the url says www.ourname...so this needs to be redirected somehow so when they checkout it goes to ourname.com? I have to change this in the ZenCart somewhere in the index? I'm thinking since they have already issued this certificate with that signature I have to use it that way.
When our site was turned over to us I found out she just copied the directions from the ZenCart site and that has been our help. There has been no tutorial...zip.

Is this what you think is happening? Thank you so much, Theresa