Order missing but Payment processed

[bjwitten]

Hi, I had a similar situation, however I am NOT the coder. My site went live recently and had my first order! YEH! The order did not show up but the new customer was added. I'm using Paypal for payment and only realized that I had an order when I received an email from Paypal that I had $ added in my account. I can't get a hold of my web designer, any help is appreciated. Thanks

[Merlinpa1969]

your gonna have to call the customer on that one,

one you go into admin make sure that the email address thats in the
admin-> modules-> paypal -> business ID

is the exact same that is in www.paypal.com -> profiles -> email settings -> primary

make sure that its case sensitive...
red Red and RED are all different

[raskayu]

your gonna have to call the customer on that one,

one you go into admin make sure that the email address thats in the
admin-> modules-> paypal -> business ID

is the exact same that is in www.paypal.com -> profiles -> email settings -> primary

make sure that its case sensitive...
red Red and RED are all different

Hi: I've had the same situation in some orders after to open my store, not much but several (6-7) in a total of 400 orders or so.

I've seen that ALL the cases with such a problem, have been of european customers: german, finnish, french, etc never for people using $USD as currency. So, I ask myself if the issue will have something to do with the change of currencie to euro when the buyer select that option to calculate better their purchase. Just an feeling, not something demonstrable

Also, I can see when a buyer is adding products to their basket until finish in real time, then when they goes to checkout, the list dissapear. Is there any way to get that list again, so no need to ask the buyer case that a fail in the order occurs and the Paypal IPN payment be received.?
In that way, using the master password option, it would be so easy to generate the order using CC, and no need to ask the buyer for the items they bought. avoiding nerve attacks.
Of course, I am talking of downloadable items, what is my case

Thanks a lot for so good support... The master password addon is TOO DAMN SIMPLE and very effective... Thanks for that too.