Product images won't display

[pfabrick]

OK, image directory and all subdirectories are set to 777 (they were all at 755). Still no luck on my end. Firefox doesn't throw that error at me...it displays the page as if the images weren't there. (but I have checked...they are present) Strange thing is this site was working perfectly yesterday....and has been for months now. Weird eh?

[pfabrick]

I wanted to let you know that I found the problem. Yesterday, I discovered that the hotlink protection in CPanel was disabled (not sure how that happened!). But I couldn't get CPanel to re-instate. So I contacted my provider and he said that CPanel was having troubles with the number of subdomains I had so he modified the .htaccess file himself. Stupid me to trust that he knew what he was doing!

So now my site is serving up images properly while being protected from hotlinking. NEVER trust someone else to do the job!

Thanks for your help...hope this may help someone else someday.

Patti

[pfabrick]

BTW, he even put in the wrong directory!!! That's why ZenCart wasn't working while my other sites were just fine!!

Patti

[Danielle]

Danielle ... I am getting this in FireFox ...



Check that the images were uploaded in the right format ...

Check that the /images is set to 777

Check that the image file is 755

Yes, that is the error I am getting too I have checked and rechecked the permissions and they are all correct. I'm not clear what you meant by uploaded in the right format though? They were uploaded through the zen admin in the product add/edit page.

Thanks!

[Danielle]

Anyone have any ideas? I'm going nuts here! I just don't know what else to try

[Ajeh]

This is the error I get ...

http://www.greekgoodiez.com/images/DDD2.jpg

The image “http://www.greekgoodiez.com/images/DDD2.jpg” cannot be displayed, because it contains errors.

Delete that image ...

Reload it ...

Does it fix the image for DDD2.jpg

[Danielle]

Nope that didn't fix it

BUT, I did figure it out...sort of! I know how to fix it but I don't really understand why they didn't work. I opened an image in PSP and reduced the color depth. When I viewed the image properties, it said it was 24/16, but in PSP, I actually had the option to reduce it to 16 million colors, according to PSP it was at some weird level that I've never seen, x something or other. Anyways, after reducing it to 16 million colors and uploading via the zen cart admin, it worked just fine :) I tried it on several of the images and it worked each time. Totally bizarre!

Does anyone know how an image can even have more then the 16 million colors? Is it something to do with the way the images were captured in the first place? I've never seen that before so I'm really curious about it! And why did that make them not show up and say they have errors???

[rgould]

I'm also having the same problem - ftp the images up, check they're there - yup. names are correct but can't get the images to display in the store.
Latest version of production release of zen-cart.

[Svanis]

I'm experiencing the same problem, my images doesn't show. The reason for this is that all permissions are removed (000) from the files and the /images directory. Is there anything in ZC that is fiddeling aroung with the permissions? This used to happen occasionally but now it has escalated and re-occurs within 24 hours after resetting permissions to 777 and 755..

Svanis

[sonicparke]

I'm having the same problem. I have no idea what's wrong. The perms are correct. When I try to upload via the admin panel when I add a new produc the image never makes it to the server. No errors given but it's just not there when I go look for it.

So when I upload it via ftp it makes it to the server but the code is still spitting out the images/no_picture.gif.

This is driving me crazy.