contact us/not sending email

[east coast]

hello, i tested my contact us section.. filled out everything hit send... and it said message successfully sent... but its not sending it to the email i have listed under the email options for contact us... any clues to why it is not sending?

[DrByte]

Could be a number of factors, including:
- email server not recognized or properly configured
- malformed email address

To determine email server settings, need to set the proper "email transport" method suitable for your server. Some experimentation may be required. May need to set the SMTP options too.

What version of Zen Cart?
What version of PHP?
What webserver software? (Apache/IIS/etc)
What server O/S?
What language is your site configured for?

[east coast]

its all setup in email options... like if a new user signs up... they get the email with there account info etc... but contact us wont send email to store owner.

[Vger]

What version of Zen Cart?
What version of PHP?
What webserver software? (Apache/IIS/etc)
What server O/S?
What language is your site configured for?

That info would help.

It could also be some other things.

Were you using as the input for the email address in the contact us page the same email address you use for your website? Were you using a fake email address based on your own domain?

Vger

[east coast]

PHP Version: 4.3.11 (Zend: 1.3.0)
HTTP Server: Apache/1.3.33 (Unix) FrontPage/5.0.2.2510 mod_fastcgi/2.4.2
Operating system: FreeBSD
Language: english
Zen Cart 1.3.0.1

[Vger]

Well I'm not a great fan of Free BSD - running PHP as a cgi executable always causes problems.

Sendmail should be working but you can still check it out in your admin panel under Tools --> Server Info

Also check the Zend Optimiser version. It should be 2.5.7 for that version of PHP, but hosts have been known to upgrade PHP without upgrading Zend Optimiser.

4.3.11 is a pretty old version of PHP anyway, but hopefully they have patched it.

Vger

[DrByte]

What is the exact email information you have in the Admin->Configuration->Email Options-> Contact Us Pulldown

[east coast]

Title Value Action
E-Mail Transport Method sendmail
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Verify E-Mail Addresses Through DNS false
Send E-Mails true
Email Archiving Active? true
E-Mail Friendly-Errors true
Email Address (Displayed to Contact you) sales AT trinitys-treasures DOT com
Email Address (sent FROM) sales AT trinitys-treasures DOT com
Emails must send from known domain? No
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To sales AT trinitys-treasures DOT com
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To sales AT trinitys-treasures DOT com
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To sales AT trinitys-treasures DOT com
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To sales AT trinitys-treasures DOT com
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To sales AT trinitys-treasures DOT com
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To sales AT trinitys-treasures DOT com
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To sales AT trinitys-treasures DOT com
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To sales AT trinitys-treasures DOT com
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend true
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To sales AT trinitys-treasures DOT com
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox sales AT trinitys-treasures DOT com
SMTP Email Account Password ******
SMTP Email Mail Host *****
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€


i also tryed the smtp and smtpauth and sendmail -f but none seem to work. =/

[east coast]

any clues? im lost on this one.

[Vger]

Those settings look okay to me - provided that 'sendmail' is compiled into PHP on your website's server.

Vger