Installation Error, Please Help

[coastalfog]

Upon clicking Save System Settings on the System Settings page i receive the following error:

"NOT ACCEPTABLE
An appropriate representation of the requested resource /zc_install/index.php could not be found on this server."

I've never had this before in the past, it is new with the the new version of Zen Cart, i'm hoping someone can help me out here.

thanks,
Cris...

[DrByte]

Your server is likely running mod_security with filters in place to block certain keywords from being submitted on the URL. Typically using the zc_install/.htaccess to override this is enough. v1.3.0.1 has the .htaccess present by default. v1.3.0 required a rename.

[coastalfog]

Hey Doc,
Can you spell this out in english for me ;-) I'm a graphic designer that knows just enough about this stuff to get myself in trouble.

I downloaded the most current version on the program off the zen-cart server this evening.

Not sure what i should do.

thanks,
Cris...

[DrByte]

Can you post a URL to your zc_install/techsupp.php file?

[coastalfog]

Here is the path to the tech support page.

Thanks for you Help.
Cris...

http://www.wiserjewelry.com/zc_install/techsupp.php

[Vger]

That address just yields a 404 - File Not Found Error.

Vger

[coastalfog]

ok the url should be working now. The domain hadn't fully propogated through the system yet.

I'm still having the same problem however.

Please help.
Cris...

[Vger]

Try adding this code to a .htaccess file in the root of your web:

<IfModule mod_security.c>
    SecFilterEngine Off
    SecFilterScanPOST Off
</IfModule>

If this is allowed by the system then it will get around the mod_security rules imposed by your hosting company - and it's these that are causing the problem.

Vger

[DrByte]

Vger - I didn't know about the SecFilterScanPOST Off. Thanks for sharing that.


Still haven't figured out why some hosts croak even though the IF statement is present...