help! cant get to admin

[Tex10]

i just installed and upgraded zencart. i am able to open the inex page. but i am NOT able to get to the admin page.

now. i think the problem may have arisen from where it was installed this time.

i installed it to a directory that another domain name is pointing to via .htaccess

could this be causing the problem?

if so, i dont know how to fix this.

if not, what else could be going on?

thank you all!

also, the error message i am getting when trying to load the admin page is:
The page isn't redirecting properly

[dbltoe]

check and make sure your entries in admin/includes/configure.php and includes/configure.php are correct and point to the right file locations.

NOTE: you may need to change the admin to the directory you currently use as the admin directory.

[TheOracle]

now. i think the problem may have arisen from where it was installed this time.

i installed it to a directory that another domain name is pointing to via .htaccess

If it's the case, make sure to replace the original .htaccess, from the package you downloaded from this site, to your admin folder on your server (inside your root's admin folder).

Then, clear all temp files and cookies. Close your browser. Re-open your browser, (preferably Firefox), and see if the admin section works again.

If not, make a backup of your admin folder and simply re-upload the entire admin's folder (originally from the package you downloaded from this site) and try your admin section page again once, again, you cleared out your cookies and temp files.

[Tex10]

thanks. let me try some of these suggestions.

regarding the .htaccess. i was referring to the htaccess of my site in general not the one in the ZC folder

[Tex10]

ok so im a little confused.

this is how i am set up:

domain1.com is my main domain.

domain2.com is where i want to instlal ZC

all of the files for domain2.com are in a folder under htdocs (htdocs/domain2files/)

my main .htaccess file under the htdocs points the domain2.com to this folder.

now, i have installed ZC to www.domain2.com/photostore/
these files are ACTUALLY here as well - www.domain1.com/domain2files/photostore/

** i hope that makes sense

so, when trying to access the admin from either URL - (ie. www.domain2.com/photostore/admin) it doesnt work.

----------------------
the includes/configure.php reads:

define('HTTP_SERVER', 'domain2.com');
define('HTTPS_SERVER', 'https://username.powweb.com');
define('HTTP_CATALOG_SERVER', 'domain2.com');
define('HTTPS_CATALOG_SERVER', 'https://username.powweb.com');


and

define('DIR_WS_ADMIN', '//domain2files/photostore/admin/');
define('DIR_WS_CATALOG', '//domain2files/photostore/');
define('DIR_WS_HTTPS_ADMIN', '//domain2files/photostore//admin/');
define('DIR_WS_HTTPS_CATALOG', '//domain2files/photostore//');

-----------------------------

please let me know if you need other info --- i really appreciate your help. i hope the fix is as easy as editing the configure file!

be well

[DrByte]

1. When you say you can't get into admin, what are the exact symptoms and/or error messages?

2. May I suggest a few changes:

define('HTTP_SERVER', 'http://domain2.com');
define('HTTPS_SERVER', 'https://username.powweb.com');
define('HTTP_CATALOG_SERVER', 'http://domain2.com');
define('HTTPS_CATALOG_SERVER', 'https://username.powweb.com');

and remove the double-slashes from these, like so:

define('DIR_WS_ADMIN', '/domain2files/photostore/admin/');
define('DIR_WS_CATALOG', '/domain2files/photostore/');
define('DIR_WS_HTTPS_ADMIN', '/domain2files/photostore/admin/');
define('DIR_WS_HTTPS_CATALOG', '/domain2files/photostore/');

3. You didn't quote your DIR_FS_CATALOG setting.

4. You have anonymized your information, which makes it very hard to suggest an exact solution.
If your "store" area works fine, then perhaps comparing the configure.php from the /includes/ folder with your /admin/includes version might be a help....

[Tex10]

what did you mean by this?

NOTE: you may need to change the admin to the directory you currently use as the admin directory.[/QUOTE]

[DrByte]

what did you mean by this?

NOTE: you may need to change the admin to the directory you currently use as the admin directory.

I think dbltoe was suggesting that perhaps you might have renamed your admin folder, so was suggesting that his instructions might need altering to match the new name of your admin folder ... but if you haven't renamed it yet, there is no need to worry about that statement.

[dbltoe]

You mentioned that you had moved files. Since it's recommended that users change the admin directory, I just wanted to make sure you were in the right spot.