Login issues

[stevehare]

My host migrated everything to a new platform almost two weeks ago.

When the migration first happened, my stores were not opening up correctly (all subdomains...just opened to a white page).

After a few days of consistently harassing them, the stores finally appeared correctly.

Then I tried to login to the admin site and it wouldn't allow me to do so. It kept saying the password/username were incorrect.

I use the same username and password for each of my three stores...I KNOW the combination was correct.

When contacting my host they said I must be using the wrong combination. It's been 12 days and I cant' get into my admin...anyone else run into a similar situation or have any suggestions?

[stevehare]

bump...please help.

[wickedklown]

i believe that i ran into that same problem, if you search i think youll find this file that you need in order to reset some things on the admin login.

I can remember everything off the top of my head, but that seems to be what i had to do. Wait for some zen-guru to give you the name of the file, i think it had to do with clearing the cache for zc, but im not possitive.

the other thing that you can do is reupload that zc_install folder, and do an upgrade which it will ask you to reset your password and whatnot. Otherwise go to your mysql editor (phpmyadmin???) i think that you can edit the admin password field to an actual password, and then once you in the admin section you can change it again and it will encrypt, but im not possitive on that eather.

If this dont help, msg me and ill see what i can do.

[Ajeh]

Could you post your 2 configure.php files from the server that are located in:
/includes
/admin/includes

be sure not to post your username and password ...

[stevehare]

This is the INCLUDES configure.php:

<?php
//
// +----------------------------------------------------------------------+
// |Zen Cart Open Source E-commerce |
// +----------------------------------------------------------------------+
// | Copyright (c) 2004 The Zen Cart developers |
// | |
// | http://www.zen-cart.com/index.php |
// | |
// | Portions Copyright (c) 2003 osCommerce |
// +----------------------------------------------------------------------+
// | This source file is subject to version 2.0 of the GPL license, |
// | that is bundled with this package in the file LICENSE, and is |
// | available through the world-wide-web at the following url: |
// | http://www.zen-cart.com/license/2_0.txt. |
// | If you did not receive a copy of the Zen Cart license and are unable |
// | to obtain it through the world-wide-web, please send a note to |
// | license AT zen-cart DOT com so we can mail you a copy immediately. |
// +----------------------------------------------------------------------+
//

// Define the webserver and path parameters
// Main webserver: eg, http://localhost - should not be empty for productive servers
define('HTTP_SERVER', 'http://conway.boosternation.com');
// Secure webserver: eg, https://localhost - should not be empty for productive servers
define('HTTPS_SERVER', 'https://boosternatio.secure.powweb.com');
// secure webserver for checkout procedure?
define('ENABLE_SSL', false);

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_CATALOG', '/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_BLOCKS', DIR_WS_INCLUDES . 'blocks/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', '/www/b/boosternatio/conway/htdocs/');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_');
define('DB_SERVER', 'mysql16.powweb.com'); // eg, localhost - should not be empty
define('DB_SERVER_USERNAME', 'DELETED');
define('DB_SERVER_PASSWORD', 'DELETED');
define('DB_DATABASE', 'boosternatio_zencart1');
define('USE_PCONNECT', false); // use persistent connections?
define('STORE_SESSIONS', 'db'); // leave empty '' for default handler or set to 'db'

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', '/www/b/boosternatio/conway/htdocs/cache');

?>

[stevehare]

This is admin/includes/configure.php:

<?php
//
// +----------------------------------------------------------------------+
// |zen-cart Open Source E-commerce |
// +----------------------------------------------------------------------+
// | Copyright (c) 2003 The zen-cart developers |
// | |
// | http://www.zen-cart.com/index.php |
// | |
// | Portions Copyright (c) 2003 osCommerce |
// +----------------------------------------------------------------------+
// | This source file is subject to version 2.0 of the GPL license, |
// | that is bundled with this package in the file LICENSE, and is |
// | available through the world-wide-web at the following url: |
// | http://www.zen-cart.com/license/2_0.txt. |
// | If you did not receive a copy of the Zen Cart license and are unable |
// | to obtain it through the world-wide-web, please send a note to |
// | license AT zen-cart DOT com so we can mail you a copy immediately. |
// +----------------------------------------------------------------------+
//

// Define the webserver and path parameters
// Main webserver: eg, http://localhost - should not be empty for productive servers
define('HTTP_SERVER', 'http://conway.boosternation.com');
// Secure webserver: eg, https://localhost - should not be empty for productive servers
define('HTTPS_SERVER', 'https://boosternatio.secure.powweb.com'); // eg, https://localhost
define('HTTP_CATALOG_SERVER', 'http://conway.boosternation.com');
define('HTTPS_CATALOG_SERVER', 'https://boosternatio.secure.powweb.com');

// secure webserver for catalog module and/or admin areas?
define('ENABLE_SSL_CATALOG', false);
define('ENABLE_SSL_ADMIN', false);

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!

// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_ADMIN', '/admin/');
define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_ADMIN', '/admin/');
define('DIR_WS_HTTPS_CATALOG', '/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');
define('DIR_WS_BLOCKS', DIR_WS_INCLUDES . 'blocks/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_ADMIN', '/www/b/boosternatio/conway/htdocs/admin/');
define('DIR_FS_CATALOG', '/www/b/boosternatio/conway/htdocs/');

define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
define('DIR_FS_CATALOG_BLOCKS', DIR_FS_CATALOG . 'includes/blocks/');
define('DIR_FS_CATALOG_BOXES', DIR_FS_CATALOG . 'includes/boxes/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
define('DIR_FS_FILE_MANAGER_ROOT', '/'); // path to starting directory of the file manager

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_');
define('DB_SERVER', 'mysql16.powweb.com'); // eg, localhost - should not be empty
define('DB_SERVER_USERNAME', 'DELETED');
define('DB_SERVER_PASSWORD', 'DELETED');
define('DB_DATABASE', 'boosternatio_zencart1');
define('USE_PCONNECT', false); // use persistent connections?
define('STORE_SESSIONS', 'db'); // leave empty '' for default handler or set to 'db' or optionally 'mysql' in some cases

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', '/www/b/boosternatio/conway/htdocs/zen/cache');
?>

[Ajeh]

Check your database for this site via phpMyAdmin and check the admin table ...

Is that your Admin login and email address?

Is there a duplicate in there on the login name? email address?

If all is right ... click forgotten password and get a new password ...

Does this fix it?

[stevehare]

Everything in there looked good and I even tried adding another username/password and that didn't work.

I've tried the resend password option and entered that password and it didn't work.

[Ajeh]

Have you tried to put your site into a subdirectory vs a subdomain and adjust your configure.php files accordingly?

Does this fix things?

[stevehare]

To move to a subdirectory, do I just copy all of the files to the subdirectory and change just the two config files?