UPS charges are not consistent!

[sswedeen]

Good day!
The problem is the UPS shipping cost through Zencart is always lower than what UPS. com shows. I have the correct product weights and I've adjusted the tare weights up to a very large number in order to get accurate shipping charges according to UPS.com. My ship from Zip Code is correct and the test ship to address are correct. I have a product that wieghs 5.95lbs and tare wieghts of 9lbs to get close to the realtime shipping charges from UPS.com

Anyone with ideas on this issue would be helpful!

[Kim]

Are you comparing Residential delivery rates to Commercial Business rates?

[sswedeen]

I didn't mention. Zencart and UPS.com are set to RES. rates.

[Kim]

Well- the rates quoted come from a UPS server- perhaps this needs to be taken up with them?

[Liquiddi]

It's because you don't have your pick up correct. I think you need to set it to RDP. Not the OT.

[sswedeen]

The sent was already set to RDP. We use our own Packaging and its set to CP. Tax Class is set to none and tax basis is set to shipping. I do have 1.50 in handling charges, but that wouldn't explain the under charges from zencart to UPS.com either.

I will contact UPS and go down that avenue. But I would appreciate any further advise in the mean time.