WorldPay Module for ZenCartv1.3x

[loutka]

Are you sure you haven't managed to change the URL in WorldPay admin?

This would indicate that you have.

Yes I'm sure... I tried many times and always when I came back it's same -http :-(

So I don't know what is wrong...

Loutka

[magpie]

HI

Is the worldpay mod working ok on zen cart 1.3.8,I installed it ok but
when I make a test transaction I do not seem to get a callback so there is no order details in my admin?, just a small point this is just my zen cart test site I am using the worldpay id as for my easywebstore that works fine on that(could this be doing it)., but with zen cart when I have made a test transaction I get take back to a blank page on my website.

[em4u]

I have read the entire thread before posting.

I installed the WP mod in February and had many successful test transactions. WorldPay then upgraded (I am currently applying for a WP account for the first time) and since then I get the message to the effect of "you are trying to access the production site with a test transaction - click here to re-direct to test".

When I then click on the redirect button I get the following message:

Secure Payment Page

Sorry, there was an error in processing this transaction:
The information sent from the merchant's site is invalid or incomplete. Please send the following information to the merchant:
The transaction cannot be processed due to one or more of the following:

the merchant account is suspended
the currency you selected is not supported
the authorisation mode is incorrect
test mode is unavailable
the installation is not live
Server information 23/Mar/2008 19:58:42 Server ID mg1imscs5pa (WPReq-88952)

Clearly this is something at WorldPay's end - just wanted to know if anyone's encountered this?

[Soundstream]

the merchant account is suspended
the currency you selected is not supported
the authorisation mode is incorrect
test mode is unavailable
the installation is not live
Server information 23/Mar/2008 19:58:42 Server ID mg1imscs5pa (WPReq-88952)[/I]

Clearly this is something at WorldPay's end - just wanted to know if anyone's encountered this?

I encountered it. I sent a note off to WorldPay support and they made a change on their end and it got me going further down the road (although I have not successfully integrated WorldPay yet).

[em4u]

Thanks for the response - I have a ticket logged with WP will let you know of the outcome.

[loutka]

I have same problem. When trying to use WP in live mode, I receive:

Sorry, there was an error in processing this transaction:
The information sent from the merchant's site is invalid or incomplete. Please send the following information to the merchant:

The transaction cannot be processed due to one or more of the following:

• the merchant account is suspended
• the currency you selected is not supported
• the authorisation mode is incorrect
• test mode is unavailable
• the installation is not live

Server information 26/Mar/2008 14:40:16 Server ID XXXXX

And here is answer from WP support:

Installation ID XXXXX is currently not live which is why you are receiving the error specified in you previous email, I have forwarded this incident to our activations team to look into.

So let's see what they will come with this time... ;o)

[em4u]

Some progress...

I notified WorldPay and they investigated (including logging on to my site and creating test transactions and told me:

"The problem was due to a configuration error on your test account. I have now rectified that and it is working. Please accept our apologies for any inconvenience caused."

I suspect it's something to do with the upgrade, from raising the incident to them fixing it took a week, all done via email exchanges. I'm still on the integration path, so not there yet - but I'm seeing light at the end of the tunnel (or is it a train)

I recommend anyone with the error I was getting get in touch with WorldPay, you need to tell them your Company ID and your URL, that should save you two or three days on my resolution time.

[loutka]

eureka!

I received answer from WP:

To make changes in test please login to production and click on the menu option for installations, from here you can adjust the settings for all your installations in test and production. Unfortunately any change made when switching or logging into the actual test merchant interface will result in an error.

So my payments are secure in test mode now!

Going to switch to live tomorrow, but don't expect any more problems... ;o)

Thanks to Alan for support!!!