Return Authorization Module (RMA)

[Danielle]

Lol I just fixed this on my own and was coming to post the fix! I didn't update anything in the SQL though...here is my updated tpl_returns_default.php, the parts in bold are the changes:

<?php
/**
* Return Template
*
* @package templateSystem
* @copyright Copyright 2003-2005 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* @version $Id: tpl_page_3_default.php 3254 2006-03-25 17:34:04Z ajeh $
*/
?>
<div class="centerColumn" id="pageThree">

<h1 id="pageThreeHeading" class="mmn"><?php echo HEADING_TITLE; ?></h1>

<div id="pageThreeMainContent">
<?php
require($define_page);
?>
</div>
<div class="content">
<?php echo zen_draw_form('returns', zen_href_link(FILENAME_RETURNS, 'action=send')); ?>
<?php
if (isset($_GET['action']) && ($_GET['action'] == 'success')) {
?>

<div class="mainContent success"><?php echo TEXT_SUCCESS; ?></div>

<div class="buttonRow"><?php echo zen_back_link() . zen_image_button(BUTTON_IMAGE_BACK, BUTTON_BACK_ALT) . '</a>'; ?></div>

<?php
} else {
?>


<fieldset id="contactUsForm">
<legend>Return Request</legend>
<br class="clearboth" />
<label class="inputLabel" for="contactname"><?php echo ENTRY_NAME; ?></label>
<?php echo zen_draw_input_field('contactname', $name, ' size="40" id="contactname"') . '<span class="alert">' . ENTRY_REQUIRED_SYMBOL . '</span>'; ?>
<br class="clearboth" />
<label class="inputLabel" for="email-address"><?php echo ENTRY_EMAIL; ?></label>
<?php echo zen_draw_input_field('email', ($error ? $_POST['email'] : $email), ' size="40" id="email-address"') . '<span class="alert">' . ENTRY_REQUIRED_SYMBOL . '</span>'; ?>
<br class="clearboth" />
<label class="inputLabel" for="street-address"><?php echo ENTRY_STREET_ADDRESS; ?></label>
<?php echo zen_draw_input_field('street_address', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_street_address', '40') . ' id="street-address"') . (zen_not_null(ENTRY_STREET_ADDRESS_TEXT) ? '<span class="alert">' . ENTRY_STREET_ADDRESS_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<label class="inputLabel" for="city"><?php echo ENTRY_CITY; ?></label>
<?php echo zen_draw_input_field('city', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_city', '40') . ' id="city"') . (zen_not_null(ENTRY_CITY_TEXT) ? '<span class="alert">' . ENTRY_CITY_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<?php
if (ACCOUNT_STATE == 'true') {
?>
<label class="inputLabel" for="state"><?php echo ENTRY_STATE; ?></label>

<?php
if ($process == true) {
if ($entry_state_has_zones == true) {
echo zen_draw_pull_down_menu('state', $zones_array, $zone_name . ' id="state"');
} else {
echo zen_draw_input_field('state', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_state', '40') . ' id="state"');
}
} else {
echo zen_draw_input_field('state', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_state', '40') . ' id="state"');
}
if (zen_not_null(ENTRY_STATE_TEXT)) echo '<span class="alert">' . ENTRY_STATE_TEXT . '</span>';?>
<br class="clearboth" />
<?php
}
?>
<label class="inputLabel" for="postcode"><?php echo ENTRY_POST_CODE; ?></label>
<?php echo zen_draw_input_field('postcode', '', zen_set_field_length(TABLE_ADDRESS_BOOK, 'entry_postcode', '40') . ' id="postcode"') . (zen_not_null(ENTRY_POST_CODE_TEXT) ? '<span class="alert">' . ENTRY_POST_CODE_TEXT . '</span>': ''); ?>
<br class="clearboth" />
<label class="inputLabel" for="order_number"><?php echo ENTRY_ORDER_NUMBER; ?></label>
<?php echo zen_draw_input_field('order_number', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="value"><?php echo ENTRY_VALUE; ?></label>
<?php echo zen_draw_input_field('value', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="item_number"><?php echo ENTRY_ITEM_NUMBER; ?></label>
<?php echo zen_draw_input_field('item_number', '', 'size="15"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="item_name"><?php echo ENTRY_ITEM_NAME; ?></label>
<?php echo zen_draw_input_field('item_name', '', 'size="30"') ; ?>
<br class="clearboth" />
<label class="inputLabel" for="action"><?php echo ENTRY_ACTION; ?></label>
<select name="action">
<?php echo '<option value="' . ENTRY_ACTION_REFUND . '">' . ENTRY_ACTION_REFUND . '</option>' ; ?>
</select>
<br class="clearboth" />
<label for="reason">Reason for Return:</label>
<textarea name="reason" cols="30" rows="7" id="reason"></textarea>
</fieldset>

<div class="buttonRow forward"><?php echo zen_image_submit(BUTTON_IMAGE_SEND, BUTTON_SEND_ALT); ?></div>
<div class="buttonRow back"><?php echo zen_back_link() . zen_image_button(BUTTON_IMAGE_BACK, BUTTON_BACK_ALT) . '</a>'; ?></div>
<?php
}
?>
</form>
</div>

[Danielle]

The other issue is that when I receive the e-mail, if I reply to it, it puts my store e-mail address in the Send To field, instead of the customers. It did not do this on 1.2.7.

Anyone have any thoughts on either of those issues?

Thanks so much!

Do you have any ideas on this at all? I just can't figure it out I've compared and all the return mod files on my 1.2.7 site are identical to the 1.3.0.2 ones except for the tpl file.

[Danielle]

Really noone has any idea? I'm getting desperate lol. I know it seems like it's no big deal, but my client really wants this aspect of it to work. It's holding up her whole site right now I've compared all the files and can't find what could be causing the problem

[voltage]

In my opinion, ditch this mod. It is causing you way too much headache. Take a look at this. Its a free form generator which you can use to easily create a returns email form and can even designate a returns confirmation page.

http://phpformgen.sourceforge.net/

[Danielle]

In my opinion, ditch this mod. It is causing you way too much headache. Take a look at this. Its a free form generator which you can use to easily create a returns email form and can even designate a returns confirmation page.

http://phpformgen.sourceforge.net/

Thanks, but...I installed that form generator, got it all working beautifully right within the Zen Cart site using EZ pages, but when it sends the form it puts phpformgenerator AT yourwebsite DOT com as the from e-mail, so when you reply, it just sends it to a non-existent address! Since that is the only reason I can't use the returns mod, this form generator is pretty much useless for me

The reply to e-mail is the only thing that isn't working for me with the returns mod. If I can just figure out how to fix whatever is making the store address show as the reply to e-mail, I will be SO happy! It did work fine in 1.2.7, I just can't figure what has changed and how I can fix it...

[clydejones]

Really noone has any idea? I'm getting desperate lol. I know it seems like it's no big deal, but my client really wants this aspect of it to work. It's holding up her whole site right now I've compared all the files and can't find what could be causing the problem

Danielle,

Just had a thought about this and I'm not even sure about it.

Are your e-mails being forwarded from your domain to another e-mail address.

I've noticed that replying to forwarded e-mails results in the problem you cited above.

again just a thought.

[overload]

dancerk can u help me please mate i have been on this website now for 1 hr and really stock sorting my zencart can someone please help please

chekc your email dancerk and ill explain what is going wrong please

thank you for your time

[ScrapbookSupplies]

I hope I don't sound like an idiot - I'm new to ZenCart, and having done a zillion mods for phpBB and Joomla, I am used to installing mods without any read me files.

I found this RMA Mod: http://www.zen-cart.com/index.php?ma...roducts_id=433


I installed it, using the same structure in which it came and it installed smoothly, and works great with one small hitch. When someone completes the RMA Form the email that comes thru to me only includes the customer's name, order number, item number and amount. The other fields are blank. It does dispatch the appropriate emails to the customer and to the admin though. You can see it in action on my site at: hxxp://www.scrapbooksuppliesdirect.com/shopping (url is munged - change x's to t's).

I hope this post is of help to you all and maybe getting someone to this point you can get me to the finish line.

Jeanne

[clydejones]

I hope I don't sound like an idiot - I'm new to ZenCart, and having done a zillion mods for phpBB and Joomla, I am used to installing mods without any read me files.

I found this RMA Mod: http://www.zen-cart.com/index.php?ma...roducts_id=433


I installed it, using the same structure in which it came and it installed smoothly, and works great with one small hitch. When someone completes the RMA Form the email that comes thru to me only includes the customer's name, order number, item number and amount. The other fields are blank. It does dispatch the appropriate emails to the customer and to the admin though. You can see it in action on my site at: hxxp://www.scrapbooksuppliesdirect.com/shopping (url is munged - change x's to t's).

I hope this post is of help to you all and maybe getting someone to this point you can get me to the finish line.

Jeanne

The admin e-mail you receive should look similar to this one:

From: Customer Name
Email: [email protected]
Phone Number: 555-555-6789
Address: address
City: city
Post Code: zipcode
State: state
Order Number: 1234
Total Value: $5.00
Item Number: 5678
Item Name: Test Item
Action Requested: Return
------------------------------------------------------
Reason: Test Item return request.
------------------------------------------------------

I also noticed that when logged in and you go to the return authorization page the customer information fields are not automatically filled inas they should be.

Are using the latest version 2.2.2?

[ScrapbookSupplies]

The admin e-mail you receive should look similar to this one:

From: Customer Name
Email: [email protected]
Phone Number: 555-555-6789
Address: address
City: city
Post Code: zipcode
State: state
Order Number: 1234
Total Value: $5.00
Item Number: 5678
Item Name: Test Item
Action Requested: Return
------------------------------------------------------
Reason: Test Item return request.
------------------------------------------------------

I also noticed that when logged in and you go to the return authorization page the customer information fields are not automatically filled inas they should be.

Are using the latest version 2.2.2?

AHH! I see where my problem and confusion is coming from! On the page where I got the download from, the link at the top of the page must go to the older version, whereas the newest version (the 2.2 that you were talking about) is down a bit lower. I just assumed that the link at the top right where it says "download now" is the most current. Will try to fix it right now and see where it takes me.

Thanks for your input on it! Am going to leave my original reply (before I found the err of my ways ) in case anyone else has done the same thing.

Many thanks!!
Jeanne



I noticed this (that the fields were not pre-populated) but thought it was because I haven't processed any orders yet. Oh goodness! This really concerns me.

And... The email (phew!) - this is what it looks like (I was actually going to make a post to see if anyone knew how to customize it a bit so it would be easier to read, so thank you for posting the sample):

From: Email: sales1 @ scrapbookxsuppliesxdirect.com Phone Number: Address: City: Post Code: State: Order Number: 12345 Total Value: Item Number: Item Name: Action Requested: Refund ------------------------------------------------------ Reason: dafadsfdsfs ------------------------------------------------------ Office Use Only: From: Email: sales1 @ scrapbookxsuppliesxdirect.com IP Address: 70.216.85.107 - 70.216.85.107 Host Address: 107.sub-70-216-85.myvzw.com Date and Time: Mon Jun 16 2008 12:08:47 MDT


So, I suppose I have a problem here then - I thought I was good to go on it. It is version 1.3.6

????