Return Authorization Module (RMA)

[clydejones]

Using the new version, I am able to sent RMA with only name, email and comment. (test site:
http://store.clivekay-artist.com/ind...n_page=returns)
Also when I specify that ony loged on users can send this request, is it possible to disallow change of email address??
Thanks

Do you have an example of what exactly was sent?

[Veronika7747]

Do you have an example of what exactly was sent?

This is one example:
From: using IE
Email: [email protected]
Phone Number:
Address:
City:
Post Code:
State:
Order Number:
Total Value:
Item Number:
Item Name:
Action Requested: 0
------------------------------------------------------
Reason: aaaa
------------------------------------------------------
Office Use Only:
From: using IE
Email: [email protected]
IP Address: 70.129.211.204 - 70.129.211.204
Host Address: ppp-70-129-211-204.dsl.hrlntx.swbell.net
Date and Time: Thu Jan 24 2008 17:53:11 EST


This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
<b>The Fine Art of Clive Kay</b> <a
href="http://store.clivekay-artist.com/index.php?main_page=contact_us">Webmaster</a>.
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

[clydejones]

This is one example:
From: using IE
Email: [email protected]
Phone Number:
Address:
City:
Post Code:
State:
Order Number:
Total Value:
Item Number:
Item Name:
Action Requested: 0
------------------------------------------------------
Reason: aaaa
------------------------------------------------------
Office Use Only:
From: using IE
Email: [email protected]
IP Address: 70.129.211.204 - 70.129.211.204
Host Address: ppp-70-129-211-204.dsl.hrlntx.swbell.net
Date and Time: Thu Jan 24 2008 17:53:11 EST


This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
<b>The Fine Art of Clive Kay</b> <a
href="http://store.clivekay-artist.com/index.php?main_page=contact_us">Webmaster</a>.
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

I just sent a test submission. can you post the e-mail result you received from that submission.

[Veronika7747]

I just sent a test submission. can you post the e-mail result you received from that submission.

Did you fill in all fields?? Try one with only name, email & comment..

From: Clyde Jones
Email: clydejones##########################
Phone Number:
Address: 123 Test Street
City: Anywhere
Post Code: 45678
State: CO
Order Number: test098
Total Value: unknown
Item Number: t765
Item Name: Test Item
Action Requested: 0
------------------------------------------------------
Reason: This is a test submission and can be ignored/deleted
------------------------------------------------------
Office Use Only:
From: Clyde Jones
Email: clydejones##########################
IP Address: 75.71.164.195 - 75.71.164.195
Host Address: c-75-71-164-195.hsd1.co.comcast.net
Date and Time: Thu Jan 24 2008 19:33:45 EST


This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
<b>The Fine Art of Clive Kay</b> <a
href="http://store.clivekay-artist.com/index.php?main_page=contact_us">Webmaster</a>.
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

[clydejones]

Did you fill in all fields?? Try one with only name, email & comment..

From: Clyde Jones
Email: clydejones##########################
Phone Number:
Address: 123 Test Street
City: Anywhere
Post Code: 45678
State: CO
Order Number: test098
Total Value: unknown
Item Number: t765
Item Name: Test Item
Action Requested: 0
------------------------------------------------------
Reason: This is a test submission and can be ignored/deleted
------------------------------------------------------
Office Use Only:
From: Clyde Jones
Email: clydejones##########################
IP Address: 75.71.164.195 - 75.71.164.195
Host Address: c-75-71-164-195.hsd1.co.comcast.net
Date and Time: Thu Jan 24 2008 19:33:45 EST


This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
<b>The Fine Art of Clive Kay</b> <a
href="http://store.clivekay-artist.com/index.php?main_page=contact_us">Webmaster</a>.
This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.

Other than correcting the "0" for action requested what information do you need to receive in addition to what is already there.

[clydejones]

Originally Posted by Veronika7747 View Post
Did you fill in all fields?? Try one with only name, email & comment..

I tried submitting a request with only the name, e-mail and comment but the error checking kicked in and told me that I still needed to fill in the required fields.

[Veronika7747]

I tried submitting a request with only the name, e-mail and comment but the error checking kicked in and told me that I still needed to fill in the required fields.

strange, I am able to do it. here is another example I just did now:
From: Vera
Email: [email protected]
Phone Number:
Address:
City:
Post Code:
State:
Order Number:
Total Value:
Item Number:
Item Name:
Action Requested: 0
------------------------------------------------------
Reason: only Full name & e-mail being inputted (and the Reason)
------------------------------------------------------
Office Use Only:
From: Vera
Email: [email protected]
IP Address: 70.129.211.204 - 70.129.211.204
Host Address: ppp-70-129-211-204.dsl.hrlntx.swbell.net
Date and Time: Thu Jan 24 2008 20:30:19 EST

[Veronika7747]

Other than correcting the "0" for action requested what information do you need to receive in addition to what is already there.

Clyde, I do not require any additional info. My point was/is that some fields that we indicate are required to be filled in can be omitted and still the form will be submitted without giving an error message to input the missing fields.
My sencond inquiry/request is if it is possible (when I specify that RMA can be submitted ONLY when people are logged in) that the fields that are retrieved from the database are for "display ONLY" so that they cannot be altered and only additional fields not obtained from the database can/should be inputted.

[clydejones]

C
My sencond inquiry/request is if it is possible (when I specify that RMA can be submitted ONLY when people are logged in) that the fields that are retrieved from the database are for "display ONLY" so that they cannot be altered and only additional fields not obtained from the database can/should be inputted.

I'll have to do some checking on this.

See my other post about the error checking when trying to submit requests.