Return Authorization Module (RMA)

[dw08gm]

post duplicated

[DivaVocals]

It does provide for BETTER usability.. It's a frustrating user experience to fill out a form only to find out that it's missing data, and to have NO indication what the issue is... You cannot assume that people will just KNOW and figure it out because you assume that they SHOULD know.

Again we'll have to agree to disagree.. A returns form by it's very nature isn't helping sales, so I fail to see how providing the end user some indication that the form is not filled out correctly correlates to sales.. Displaying a generic validation message without ANY indication where the error in fact lies is not a great user experience.. In my long experience working in software development, when a form is submitted without all the required information you do need to display some indication to the end user where that error lies.. You call it change for change sake, but improving user experience is not in my opinion a bad thing..

Again clearly you do not agree with this logic..

to add to this wanted to quote something I read that torvista posted this morning in a completely different thread, but it is applicable to this discussion:

I subscribe to the design theory: "Don't make me think" (or rather "...assume I cannot think").

Exactly!!

[rbarbour]

So, I have made tremendous headway with this mod, to many new features to list but I will list a few:

Admin option for every field:
0 = Display as Optional
1 = Display as Required
2 = Do not Display

Admin option for error display
true = Inline Display
false = Messagestack Display

Admin option to display Store Name & Address on returns page
Admin option to display Store Name & Address on returns success page
true
false

Admin option to display Different Store Name & Address on returns success page (if a different address is used to process returns)

Admin Order History Info RMA Button/Link Display options
0 = Display as Button
1 = Display as Link

Admin controlled text for above Link Display

And many many more options!!!

I am going to package and forward the files to @DivaVocal to test and make necessary changes. Due to the many features and flexibility I think a new upload and thread should be started.

Flexible Return Authorization (RMA) for Zen Cart 1.5.x

[DivaVocals]

So, I have made tremendous headway with this mod, to many new features to list but I will list a few:

Admin option for every field:
0 = Display as Optional
1 = Display as Required
2 = Do not Display

Admin option for error display
true = Inline Display
false = Messagestack Display

Admin option to display Store Name & Address on returns page
Admin option to display Store Name & Address on returns success page
true
false

Admin option to display Different Store Name & Address on returns success page (if a different address is used to process returns)

Admin Order History Info RMA Button/Link Display options
0 = Display as Button
1 = Display as Link

Admin controlled text for above Link Display

And many many more options!!!

I am going to package and forward the files to @DivaVocal to test and make necessary changes. Due to the many features and flexibility I think a new upload and thread should be started.

Flexible Return Authorization (RMA) for Zen Cart 1.5.x

Wow.. you are awesome!! I'll PM you my e-mail address.. I totally agree about the new support thread as well..

[DivaVocals]

Wow.. you are awesome!! I'll PM you my e-mail address.. I totally agree about the new support thread as well..

Flexible Return Authorization has been submitted to downloads.. the support thread for the new Module is here: http://www.zen-cart.com/showthread.p...Support-Thread..

I'll post updates when the module is available for download..

[philip937]

can anyone post a link to this mod working? I would like to see a demo before i install. sounds like just what I need though :)

[pdxdoug]

Installed this mod on a 1.3.9h site. Configuration page shows and works in admin. The returns page appears to collect all the data but the email lacks all the data collected on the Returns page. It's as though the $EXTRA_INFO field doesn't make it to the email.

Other install mods are FEC.

Thanks in advance to an insight as to solving this.