Return Authorization Module (RMA)

[Kevin205]

Using Zen Cart 1.5.1

I am about to install Return Merchandise Authorization (RMA) from the following link:
http://www.zen-cart.com/downloads.php?do=file&id=288

Is the plugin from the above link compatible with Zen 1.5.1?

Is this thread discussing the plugin from the above link or is a different plugin being discussed?

[discoverytdi]

It will work but you have to use the work round I've posted to get it to shown in your admin configuration. see above your posting

[BlessIsaacola]

I am wondering if someone can please help me. I am trying to edit the mod so that the from email is actually the customer email not the store email address. Currently, when a return authorization is submitted, the email comes in and in the header information the From is the customer name BUT store address instead of the customer email address. Where do I change it so the from email is the customer email address and when clicking on reply it will attempt to send to the customer address not store address?

Thanks!

[WWRepair]

I am wondering if someone can please help me. I am trying to edit the mod so that the from email is actually the customer email not the store email address. Currently, when a return authorization is submitted, the email comes in and in the header information the From is the customer name BUT store address instead of the customer email address. Where do I change it so the from email is the customer email address and when clicking on reply it will attempt to send to the customer address not store address?

Thanks!

Hello, I use this module and I did a test RGA and received the request as the business owner. As the business I just hit reply and did a test to see where the reply would go. It went direct to the customer from my correct email address. Have you done a test reply? Is this what you are referring to?

[BlessIsaacola]

Hello, I use this module and I did a test RGA and received the request as the business owner. As the business I just hit reply and did a test to see where the reply would go. It went direct to the customer from my correct email address. Have you done a test reply? Is this what you are referring to?

Thanks for your update. I need to provide more clarification. Yes! When I hit reply, the right email is displayed in the reply to (which is the customer email address). However, in Outlook if you look at the original mail below, it shows the store email address and the top header also shows the store email address.

The reason I want the original email to actually show the customer's email address is because, we use an auto responder that acknowledges the RMA submission. Unfortunately, it's using the store email address because that's what's in the display even though if manually replying through Outlook when I click reply it populates with the customer email address. I am not even sure if this all makes sense but the problem here is with the auto responder seeing the store email address instead of the customer.

Thanks for looking into this for me.

[WWRepair]

Bless, I apologize. I misunderstood your problem. I see what you are referring to and that is beyond my knowledge Sorry I couldn't help you. Good Luck!

[DivaVocals]

Thanks for your update. I need to provide more clarification. Yes! When I hit reply, the right email is displayed in the reply to (which is the customer email address). However, in Outlook if you look at the original mail below, it shows the store email address and the top header also shows the store email address.

The reason I want the original email to actually show the customer's email address is because, we use an auto responder that acknowledges the RMA submission. Unfortunately, it's using the store email address because that's what's in the display even though if manually replying through Outlook when I click reply it populates with the customer email address. I am not even sure if this all makes sense but the problem here is with the auto responder seeing the store email address instead of the customer.

Thanks for looking into this for me.

the issue you are having can't be fixed by any quick fix of this module. You will need to play with and adjust your Outlook rules so that your auto responder works as you wish.. if you are proficient in Outlook it should be easy to do..

[alray10]

Using Zen Cart 1.5.1

I am about to install Return Merchandise Authorization (RMA) from the following link:
http://www.zen-cart.com/downloads.php?do=file&id=288

Is the plugin from the above link compatible with Zen 1.5.1?

Is this thread discussing the plugin from the above link or is a different plugin being discussed?

I have just updated this mod to work on 1.5.1 and sent it for approval so hopefully should be available soon.

[xspresso]

I have just updated this mod to work on 1.5.1 and sent it for approval so hopefully should be available soon.

I had the 1.39 installed and it was working fine.
I installed the 1.5.1 (3.0) and now the page is blank.

I did the sql upgrade, then refreshed my returns page and blank.

Uninstalled all 1.51 pages, then did the uninstall of mysql using: uninstall_return_authorization.sql
(included in the 3.0 folder)

then installed the 1.39 rma (as I did originally), I ran the install mysql from within zen (as I did originally).
called the admin returns using http://www.your domain/your admin name/configuration.php?gID=3? (first was 34 now it is 37)
The admin section is fine but still... the main customer rma page is blank.

Any help would be great.

Thanks

[DivaVocals]

I had the 1.39 installed and it was working fine.
I installed the 1.5.1 (3.0) and now the page is blank.

I did the sql upgrade, then refreshed my returns page and blank.

Uninstalled all 1.51 pages, then did the uninstall of mysql using: uninstall_return_authorization.sql
(included in the 3.0 folder)

then installed the 1.39 rma (as I did originally), I ran the install mysql from within zen (as I did originally).
called the admin returns using http://www.your domain/your admin name/configuration.php?gID=3? (first was 34 now it is 37)
The admin section is fine but still... the main customer rma page is blank.

Any help would be great.

Thanks

Blank page = error.. Need to know what the error log generated says.. Otherwise we'll all be guessing what the issue is you are having..