Return Authorization Module (RMA)

[willie bee]

Hey Clyde, I did a test run of the email sent to the customer, please see the attached.

basically here it is

Dear Joseph Smith Thank you for your recent request. Your request has been successfully submitted to Axle Inc.. It will be reviewed and you will receive an email with instructions on how to proceed. If you have not received it within the next 48 hours, please contact us before submitting your request again. For help with our Returns , please email the store-owner: Axle Inc.. Note: This email address was given to us during a Return Merchandise Authorization. If you have a problem, please send an email to Axle Inc..

basically what looks like is the email part. The script just 'text'es teh store name. there is no email address or link to click to email. Shouldn't it say something else besides the store name like

"email the store owner at [email protected] ? or is this correct?

tia!

[clydejones]

Hey Clyde, I did a test run of the email sent to the customer, please see the attached.

basically here it is

Dear Joseph Smith Thank you for your recent request. Your request has been successfully submitted to Axle Inc.. It will be reviewed and you will receive an email with instructions on how to proceed. If you have not received it within the next 48 hours, please contact us before submitting your request again. For help with our Returns , please email the store-owner: Axle Inc.. Note: This email address was given to us during a Return Merchandise Authorization. If you have a problem, please send an email to Axle Inc..

basically what looks like is the email part. The script just 'text'es teh store name. there is no email address or link to click to email. Shouldn't it say something else besides the store name like

"email the store owner at [email protected] ? or is this correct?

tia!

The mod uses the following constant STORE_OWNER_EMAIL_ADDRESS for this portion of the email.

that constant is set in admin -> configuration -> e-mail options -> Email Address (Displayed to Contact you)

[willie bee]

thanks one more thing, another screen shot. on the input page, the buttons are out of alignment and i KNOW i didn't muck with the coding on that.

[clydejones]

thanks one more thing, another screen shot. on the input page, the buttons are out of alignment and i KNOW i didn't muck with the coding on that.

Not mis-aligned at all.

The send button is part of the form.

The back button has nothing to do with form and sits below it and to the left.

[discoverytdi]

my products have serial numbers that both I and the factory in China use to track the item history can an extra field be added in the form for this

[clydejones]

my products have serial numbers that both I and the factory in China use to track the item history can an extra field be added in the form for this

With a considerable re-write, yes.

[DigitalShadow]

Clyde, I would like to take the return request data, and send the data to the order comments and then update the status.

I've managed to modify the order_questions mod so that when a customer sends a question through their order, it updates their status to a customer comment status.

What I need is to be able to have the return request update their status to customer comment and insert that they have submitted a return request.

Can you help at all, I would be willing to send some money your way if need be as this would make a huge difference to the turn around time of the after sales care.