Lloyd,

add the following code to includes/languages/english/YOUR_TEMPLATE/returns.php

PHP Code:
define('STORE_TEXT', 'The following request has been received:<br />'); 
save the file and upload to your server.

This should fix the that problem.

In includes/modules/pages/returns/header_php.php

find the following code:

PHP Code:
"Action Requested" . "\n"    .
$action . "\n"    .
'------------------------------------------------------' . "\n"    .
"Reason:" . $reason .  "\n" .
 '------------------------------------------------------' . "\n" . 
replace the entire block with the following:
PHP Code:
"Action Requested:" . "\t" . $action . "\n"    .
'------------------------------------------------------' . "\n" .
"Reason:" . "\t" . $reason .  "\n" .
'------------------------------------------------------' . "\n" . 
Save the file and upload to your server.