Return Authorization Module (RMA)

[tonibarcelona]

A lot of thanx, Clyde, for ALL your contributions to the community.
I have a question about this mod: i have installed it but, at the returns page, the form haven´t tittles. I have read the css and it calls to a few images that aren´t with the files.

Maybe is that the reason?

[tonibarcelona]

An other qëstion:
this mod affects at the background of "fabricantes"(sorry, i don´t know the wortd in english, manufacturers?), maybe the css overrides the specification of general css

[clydejones]

URL for your site?

[tonibarcelona]

here do you have the image:

[Boggled]

Clyde, I'm having a little trouble with this mod again. It must be something in my setup. lol

I ran across the update you had added and so I ran the install_return_authorization.sql file like you suggested in a previous post.

The emails I'm receiving have stopped showing the phone # and State again:

From: Any Who
Email: [email protected]
Phone Number:
Address: 123 Main Street
City: Mcminnville
Post Code: 37110
State:
Order Number:
Total Value:
Item Number:
Item Name:
Action Requested: Refund

I re-uploaded the original quick fix you posted to see if it would resolve the problem, but it didn't.

Also, when a customer is logged in, it automatically fills in all their information (great!) except the State. Which is a minor detail since the customer can add that themselves or I can look it up. But, even though it's a required field, it will let the email be sent even if this is left blank. I've attached a screen shot.

If you would like to see the site: www.adriftwood.com (under Returns & Exchanges).

[clydejones]

The emails I'm receiving have stopped showing the phone # and State again:

for the phone number problem - open includes/modules/pages/returns/header_php.php

find the following code and add the highlighted portion:

  $error = false;
  if (isset($_GET['action']) && ($_GET['action'] == 'send')) {
    $name = zen_db_prepare_input($_POST['contactname']);
    $email_address = zen_db_prepare_input($_POST['email']);
	$telephone = zen_db_prepare_input($_POST['telephone']);

Save the edited file and upload to your server.

I've been unable to duplicate the "State" problem it is working OK on my test site.

Let me work a bit more and see it I can come up with a solution.

[clydejones]

here do you have the image:

Its a lot easier to find a solution if there is a site to look at.

[Boggled]

for the phone number problem - open includes/modules/pages/returns/header_php.php

find the following code and add the highlighted portion:

  $error = false;
  if (isset($_GET['action']) && ($_GET['action'] == 'send')) {
    $name = zen_db_prepare_input($_POST['contactname']);
    $email_address = zen_db_prepare_input($_POST['email']);
	$telephone = zen_db_prepare_input($_POST['telephone']);

Save the edited file and upload to your server.

I've been unable to duplicate the "State" problem it is working OK on my test site.

Let me work a bit more and see it I can come up with a solution.

Thank you once again Clyde! That solved the phone# issue. Works great and that was the most important issue. We tend to call our customers who have a problem.