Return Authorization Module (RMA)

[Boggled]

Clyde, I'm having a little trouble with this mod again. It must be something in my setup. lol

I ran across the update you had added and so I ran the install_return_authorization.sql file like you suggested in a previous post.

The emails I'm receiving have stopped showing the phone # and State again:

From: Any Who
Email: [email protected]
Phone Number:
Address: 123 Main Street
City: Mcminnville
Post Code: 37110
State:
Order Number:
Total Value:
Item Number:
Item Name:
Action Requested: Refund

I re-uploaded the original quick fix you posted to see if it would resolve the problem, but it didn't.

Also, when a customer is logged in, it automatically fills in all their information (great!) except the State. Which is a minor detail since the customer can add that themselves or I can look it up. But, even though it's a required field, it will let the email be sent even if this is left blank. I've attached a screen shot.

If you would like to see the site: www.adriftwood.com (under Returns & Exchanges).

[clydejones]

The emails I'm receiving have stopped showing the phone # and State again:

for the phone number problem - open includes/modules/pages/returns/header_php.php

find the following code and add the highlighted portion:

  $error = false;
  if (isset($_GET['action']) && ($_GET['action'] == 'send')) {
    $name = zen_db_prepare_input($_POST['contactname']);
    $email_address = zen_db_prepare_input($_POST['email']);
	$telephone = zen_db_prepare_input($_POST['telephone']);

Save the edited file and upload to your server.

I've been unable to duplicate the "State" problem it is working OK on my test site.

Let me work a bit more and see it I can come up with a solution.

[clydejones]

here do you have the image:

Its a lot easier to find a solution if there is a site to look at.

[tonibarcelona]

sorry, clyde:
http://www.bellezaisis.com/shop/inde...n_page=returns

[Boggled]

for the phone number problem - open includes/modules/pages/returns/header_php.php

find the following code and add the highlighted portion:

  $error = false;
  if (isset($_GET['action']) && ($_GET['action'] == 'send')) {
    $name = zen_db_prepare_input($_POST['contactname']);
    $email_address = zen_db_prepare_input($_POST['email']);
	$telephone = zen_db_prepare_input($_POST['telephone']);

Save the edited file and upload to your server.

I've been unable to duplicate the "State" problem it is working OK on my test site.

Let me work a bit more and see it I can come up with a solution.

Thank you once again Clyde! That solved the phone# issue. Works great and that was the most important issue. We tend to call our customers who have a problem.

[clydejones]

sorry, clyde:
http://www.bellezaisis.com/shop/inde...n_page=returns

Open includes/templates/YOUR_TEMPLATE/css/returns.css and make the changes highlighted in red

legend {font-family:verdana, arial, helvetica, sans-serif; font-size:1.1em; color: #000; font-weight:bold; margin-bottom:5px; padding:3px; background:#fff url(../images/form.png) repeat-x center left;}

option {background:#fff; color:navy;}

for the images unzip the attached file, rename the YOUR_TEMPLATE folder to match the name of your custom folder and upload the entire includes folder to your server

Attachment 1649

[tonibarcelona]

thanx a lot, Clyde. You really are GreaT. I Will try it at inform to you about the result.
I say it again: thank you

[clydejones]

Pardon the spelling -

Da nada!

[tonibarcelona]

It works perfect, clyde!

Thanks again (gracias de nuevo)