Return Authorization Module (RMA)

[tonibarcelona]

It works perfect, clyde!

Thanks again (gracias de nuevo)

[tonibarcelona]

Hi Clyde! Is me another time.
Is it possible that this mod interferes with the order total module?
Today i have this message when i go to admin>>modules>>order total:

Fatal error: Call to a member function on a non-object in /var/www/vhost/bellezaisis.com/home/html/shop/includes/modules/order_total/ot_gv.php on line 29

I´m crazy before being more than 4 hours sking me which is the origin of this message

[clydejones]

It doesn't modify or use use any core files whatsoever and doesn't involve the use of any other modules.

[tonibarcelona]

Don´t worry about this...
After power off computer and re-entering at zen-cart... no problem, all is ok!!!
I don´t know why, but i have read a lot of similar situations to other people that suddenly were solved "automatically"...
maybe is the version of php, maybe the system of storing sessions...
i don´t know!

[FredZ]

I have just stumbled across this mod, just what I was looking for.

Have installed it but there are a couple of issues I am having with it.

1. I modified my more_info sidebox to display the returns, it didn't work, so I have put it in the info box which did work. I suspect that this is because I modified the more_info sidebox some time back to give me an "about us" box, and I can't remember what I did, I am considering restoring the original side boxes as there is an about_us mod.

2. Everything is set to true in the admin panel, but the phone number is optional

3. There are a number of white boxes on the same side of the form as the text (left).

4. I want to remove the "Action Requested" statement and just have it default to "Repair"

I have not yet tested the form to see if it will process the emails.

If anyone has any thoughts I would like to hear them.

Note: I am not a coder and have difficulties unless you are explicit in your instruction.

URL to view:
http://seriousshooters-rotorua.co.nz


Regards


Fred

[clydejones]

1. I modified my more_info sidebox to display the returns, it didn't work, so I have put it in the info box which did work. I suspect that this is because I modified the more_info sidebox some time back to give me an "about us" box, and I can't remember what I did, I am considering restoring the original side boxes as there is an about_us mod.

Use the following code in your more_info sidebox.

 if (DEFINE_RETURNS_STATUS <= 1) {
     $more_information[] = '<a href="' . zen_href_link(FILENAME_RETURNS) . '">' .  BOX_INFORMATION_RETURNS . '</a>';
     } 

2. Everything is set to true in the admin panel, but the phone number is optional

The admin for the phone number option only sets whether the textbox will display or not.
Entering the phone number is optional since some people need it and others do not.

3. There are a number of white boxes on the same side of the form as the text (left).

Check this post for solutions to this problem.
www.zen-cart.com/forum/showpost.php?p=349494&postcount=97

4. I want to remove the "Action Requested" statement and just have it default to "Repair"

This would require some extensive re-coding. I can include it as an option in a future upgrade.

[FredZ]

Wow thanks Clyde your a machine, your support for this module is fantastic.

I am not sure if my "Repair" request warrants such a rewrite, but if you were so inclined, maybe if there was a admin control for the "Action Requested:" where an action can be defined or optionally turn on/off.

Once again, thanks a million for the very quick and very pro-active responce to my questions, from a newby point of view it is so helpfull.

Regards

Fred

[Robbyn7]

I must be missing something because although I'm showing the mod in my define_page editor, I don't see any addition to my returns page. Is there something I need to turn on for it to appear?

Please look here

[Robbyn7]

Never mind, I found it. Duh....just had to add the new Define to my information sidebox. Now does anyone know which file to edit to change the words Shipping & Returns to just Shipping in the information sidebox?

Thanks

[Robbyn7]

After installing this mod, I attempted to change the email address on a customers account from the Admin but I receive the following error message:

1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'if (() > 0) { and customers_id != '6'' at line 4
in:
[select customers_email_address from zen_customers where customers_email_address = 'REMOVED######################' if (() > 0) { and customers_id != '6']
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

Where would I correct this? Also, I'm using the current version 1.37 of Zencart.

Thanks for your help