Quote Originally Posted by clydejones View Post
Hmmmm, I just checked the new file and the <br /> tags are/were included.

Any way check includes/languages/english/YOUR_TEMPLATE/returns.php

These are the define statements involved.

PHP Code:
define('EMAIL_GREET_NONE''Dear %s,<br />');
define('EMAIL_WELCOME''Thank you for your recent request.<br />');
define('EMAIL_TEXT''Your request has been successfully submitted to ' STORE_NAME '. It will be reviewed and you will receive an email with instructions on how to proceed. If you have not received it within the next 48 hours, please contact us before submitting your request again.<br />');
define('EMAIL_CONTACT''For help with our Returns Policy, please email the store-owner: ' STORE_OWNER_EMAIL_ADDRESS '.<br />');
define('EMAIL_WARNING''<b>Note:</b> This email address was given to us during a Return Authorization Request. If you have a problem, please send an email to ' STORE_OWNER_EMAIL_ADDRESS '.<br />'); 

Hi Clyde!

Sorry for the delay in returning to this thread to thank you for your response.
I checked the file and it has all the correct breaks. Not sure why it still comes thru quirky, but I'm not worrying about it too much. LOL

I did run across something else today though and seems like I remember this being a glitch in the original version. If you hit 'reply' to respond to the RA email, the store email address is who it sends the message to instead of the customer.

Is there a fix for this?

Thanks again!