Return Authorization Module (RMA)

[FunkyPapa]

sorry I didn't put the .php at the end, yes that's what it says. Since....I have even tried un-installing and re-installing to no avail.

[clydejones]

sorry I didn't put the .php at the end, yes that's what it says. Since....I have even tried un-installing and re-installing to no avail.

I took another look at your site and I've noticed that in your breadcrumb bar, whenever you go to any of the following pages
privacy
conditions of use
shipping info
about us
site map
gift certificate FAQ
discount coupons
unsubscribe
links of interest
charities
store locator
FAQ
manufacturers
returns

The breadcrumb indicates Home :: Specials on every page
The breadcrumb should change as the page changes.

Again this indicates that one or more of the language files are conflicting with each other.

You'll need to check the language files for each of those pages to track down where the conflict might be.
includes/languages/english/*.*
includes/languages/english/extra_definitions/*.*

[FunkyPapa]

Thank you. I'll look there as soon as I get some time. I was going crazy thinking I was missing something in those searches I should see. I will post back again after I've checked through each the files.

[FunkyPapa]

I started looking thru the files and noticed there was a file.....

includes/english/extra_definitions/apple_zen/specials.php

I downloaded that in case it was something I needed I could put it back...deleted it, and problem solved

Thank you tons for your help

[clydejones]

I started looking thru the files and noticed there was a file.....

includes/english/extra_definitions/apple_zen/specials.php

I downloaded that in case it was something I needed I could put it back...deleted it, and problem solved

Thank you tons for your help

glad you got it sorted

[daneh]

Help.....
I have added this mod to my store, but can't seem to get it to work. After installing it, and the absolute first time I go to the customer orders/edit, I see the correct way to do a return.

Then, whenever I move to another customers order, and from that point on, I get what you see in the next picture,


Any ideas why it reverts to what is in the picture?

I have uninstalled and installed the sql and all files, but it always reverts to what is seen in the picture. Obviously, I cannot do a return without an auth number, and I see no way of getting it with this pic.


version 1.3.8 of zen

[clydejones]

Help.....
I have added this mod to my store, but can't seem to get it to work. After installing it, and the absolute first time I go to the customer orders/edit, I see the correct way to do a return.

Then, whenever I move to another customers order, and from that point on, I get what you see in the next picture,


Any ideas why it reverts to what is in the picture?

I have uninstalled and installed the sql and all files, but it always reverts to what is seen in the picture. Obviously, I cannot do a return without an auth number, and I see no way of getting it with this pic.


version 1.3.8 of zen

I'm not sure which mod you have installed but it is not the return authorization Mod.

The return authorization Mod only provides a form through which a customer may request authorization to return/exchange items which have been purchased.

You can see an example here