Return Authorization Module (RMA)

[DivaVocals]

I have just installed this mod and can't seem to see what it does different than the normal "contact us" form.

Can anyone help me?
Is it supposed to generate a random Returns Authorization number to be used or something?

I'm not sure what's not clear about what's different about the RA form.. The fields specific to the purpose of this form CLEARLY distinguish it from the "Contact Us" form. As for the purpose of this form I believe the highlighted section tells it all:

This module adds a Return Authorization Request page to your store where your customer can read your returns policy and fill in a form to obtain a return authorization request. The contents of the form are emailed to the store owner.

In short this is a form that allows your customers to REQUEST a return.. If you've installed it, the admin controls and the form itself should give you a clear idea of the purpose and functionality of the RA form.. If this is still not clear, I suggest that now that you've got it installed that you should try using the form so you can understand how it works..