Return Authorization Module (RMA)

[clydejones]

The RMA email I receive in my admin email, the format is all screwed up. I installed your awesomeness addon, and I have gotten the customers email format working fine, with spaces between the paragraphs and etc.

In the customers email, i just added <br after <br on every line.

In the admin email, I get everything squished together. Its not spaced between one and another.

This is the default code, I added <br after the <br and everything disspeared in my email. the tag doesnt work. What code can I add to put a space between these lines?



// Prepare Text-only portion of message
$text_message = OFFICE_FROM . "\t" . $name . "<br />" .
OFFICE_EMAIL . "\t" . $email_address . "<br />" .
"Phone Number:" . "\t" .$telephone . "<br />" .
"Address:" . "\t" . $address . "<br />" .
"City:" . "\t" . $city . "<br />" .
"Post Code:" . "\t" . $postcode . "<br />" .
"Country:" . "\t" . $country . "<br />" .
"State:" . "\t" . $state . "<br />" .
"Order Number:" . "\t" . $order_number . "<br />" .
"Total Value:" . "\t" . $value . "<br />" .
"Item Number:" . "\t" . $item_number . "<br />" .
"Item Name:" . "\t" . $item_name . "<br />" .
"Action Requested:" . "\t" . $action . "<br />" .
'------------------------------------------------------' . "<br />" .
"Reason:" . "\t" . $reason . "<br />" .
'------------------------------------------------------' . "<br />" .
$extra_info['TEXT'];



This is the output when I get the admin email


From: mynameEmail: myemailPhone
Number: mynumberAddress: addressCity: floriedaPost
Code: 51234Country: romaniaState: MAOrder Number: 0Total Value: Item
Number: Item Name: sdsdfAction
Requested: Refund------------------------------------------------------Reason: testing
RMA email------------------------------------------------------Office Use
Only:
From: myname
Email: myemail
Telephone: 000-000-0000
IP Address: 0.0.0.0.0.0
Host Address: 0.0.0.0.0.0
Date and Time: Thu Jun 24 2010 15:49:10 EDT

How can or what do I add to put a space between the lines?

Thank you.

Try this:

Just unzip the package and upload the entire includes folder to your server.

osaeed_fix.zip

[osaeed]

HOLY (input any swear)

WOW that is awesomeness! Thats amazing.

Thank you Clyde for your help!.

[supplyman]

After searching the entire lenght of the RMA thread, I did not find an answer to my problem. I have installed RAMA version 1.38 on my test server. I am running ver 1.38a zen cart. I have installed preminum 5A template. I have checked and rechecked to make sure all the files from RMA are in the correct location. I have also uninstalled and re installed way too many times.

My problem is shown on the attached picture of the web page, Most of the Names of information needed shows correctly but many do not. How do I repair this problem. I have also use the debugging pluggin but no luck.

Thanks for any help you can give me.
Supplyman

[clydejones]

After searching the entire lenght of the RMA thread, I did not find an answer to my problem. I have installed RAMA version 1.38 on my test server. I am running ver 1.38a zen cart. I have installed preminum 5A template. I have checked and rechecked to make sure all the files from RMA are in the correct location. I have also uninstalled and re installed way too many times.

My problem is shown on the attached picture of the web page, Most of the Names of information needed shows correctly but many do not. How do I repair this problem. I have also use the debugging pluggin but no luck.

Thanks for any help you can give me.
Supplyman

Make sure you have changed each and every instance if YOUR_TEMPLATE to match the name of your custom template and that you have uploaded the following folder/files

includes/extra_datafiles/returns_filenames.php
includes/languages/english/extra_definitions/YOUR_TEMPLATE/returns_defines.php
includes/languages/english/YOUR_TEMPLATE/returns.php
includes/languages/english/html_includes/define_returns.php
includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns.php
includes/modules/pages/returns
includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php
includes/templates/YOUR_TEMPLATE/css/returns.css

[Boggled]

I wasn't sure which support thread this needed to be in (this one or the Footer Menu), so I picked this one. :)

I just installed the Return Authorization mod on our 1.3.9d cart. I've installed this mod many times before and as usual everything went smooth except for one issue this time.

I also have the Footer Menu mod installed.
So I replaced the 'Privacy' link under Customer Service with the Returns link info and I *think* I've double checked everything.

In the /includes/languages/english/extra_definitions/MY TEMPLATE/footer_menu_defines.php

I found:

Define('PRIVACY', '<li><a href="' . zen_href_link(FILENAME_PRIVACY) . '">' . BOX_INFORMATION_PRIVACY . '</a></li>');

Replaced it with:

Define('RETURNS', '<li><a href="' . zen_href_link(FILENAME_RETURNS, '', 'SSL') . '">' . BOX_INFORMATION_RETURNS . '</a></li>');

Then I found:

Define('CUSTOMER_SERVICE', '<dd class="third">
<ul>' . TITLE_THREE . ACCOUNT . CONTACT . SHIPPING . CONDITIONS . PRIVACY . '</ul></dd>');

And replaced it with:

Define('CUSTOMER_SERVICE', '<dd class="third">
<ul>' . TITLE_THREE . ACCOUNT . CONTACT . SHIPPING . CONDITIONS . RETURNS . '</ul></dd>');

The link works perfect, but in my footer menu it still says: BOX_INFORMATION_RETURNS.

I've checked the includes/languages/english/extra_definitions/MY TEMPLATE/returns_defines.php file and it looks fine.

It says:

define('BOX_INFORMATION_RETURNS', 'Returns & Exchanges');

I tried adding the code specified in the Readme/Install file in the includes/modules/sideboxes/YOUR_TEMPLATE/information.php and the more_information.php files.

Yes - I did change the YOUR_TEMPLATE to my template's name. :)

I know I must have missed something else, but for the life of me can't figure out what.

Here is a link to our site so you can see: http://www.nybikergear.com

Any help is greatly appreciated! :)

[clydejones]

I wasn't sure which support thread this needed to be in (this one or the Footer Menu), so I picked this one. :)

Try adding the following to:

includes/languages/YOUR_TEMPLATE/english.php

define('BOX_INFORMATION_RETURNS', 'Returns & Exchanges'); 

[Boggled]

Thank you, thank you, thank you!! That fixed it.

I knew it had to be something simple. :)

[orange_juice]

Hallo,

I have installed the Return Authorization Module and it works great.

The issue I would like to solve is a minor one and has to do with my store's particular configuration. However, I would be grateful if you could help me.

Although in my store I am using the "State" field, I use it for a very different reason than it is actually intended.

Therefore, I would like to disable the State field entry in the RMA module, despite the fact that I use it in my store.

Is this possible?

Thank you for your time.

Kind regards,
orange_juice

[clydejones]

Hallo,

I have installed the Return Authorization Module and it works great.

The issue I would like to solve is a minor one and has to do with my store's particular configuration. However, I would be grateful if you could help me.

Although in my store I am using the "State" field, I use it for a very different reason than it is actually intended.

Therefore, I would like to disable the State field entry in the RMA module, despite the fact that I use it in my store.

Is this possible?

Thank you for your time.

Kind regards,
orange_juice

In order to do this, you will need to edit the following files and disable the error handling for that particular field.

includes/modules/pages/returns/header_php.php

includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php