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  1. #1
    Join Date
    Nov 2005
    Posts
    8
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    Default Extra Charge showing up in Total

    I have my shop almost ready to go but when i test a product, an extra fee shows up in the total and I do not know where it is coming from

    Your Total
    $34.00
    Sub-Total:

    $8.95
    Table Rate (1 x 2.50lbs) (Best Way):

    $5.10
    + :

    $48.05

    It is the $5.10 fee that has be baffled. It tuns out to be exactly 15% of the $34 but I have no clue where and why this shows up. If it double the order, the fee is doubled.

    Does anyone know where this is coming from and how to fix it?

    Thanks for your help!!

  2. #2
    Join Date
    Jun 2003
    Posts
    33,721
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    Default Re: Extra Charge showing up in Total

    Did you try to set up the taxes and then only delete part of them?

  3. #3
    Join Date
    Nov 2005
    Posts
    8
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    Default Re: Extra Charge showing up in Total

    Kim, I believe I only have taxes set for CA. The test I am runnning is for OH. I have tried other states with the same result.

    I can not tell it the + : $5.10 is a tax or some other extra fee added. Is there any mode or screen that will show where all the fees are being included from?

  4. #4
    Join Date
    Mar 2004
    Posts
    16,042
    Plugin Contributions
    5

    Default Re: Extra Charge showing up in Total

    do you have a COD fee turned on?
    Zen cart PCI compliant Hosting

  5. #5
    Join Date
    Nov 2005
    Posts
    8
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    Default Re: Extra Charge showing up in Total

    COD is set to off and I had set the value to $0.00

    What else would cause this and is there any dbug feature to find out the source?

  6. #6
    Join Date
    Jun 2006
    Location
    South Africa
    Posts
    31
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    0

    Idea or Suggestion Re: Extra Charge showing up in Total

    Hallooo...

    In Admin. Point to MODULES and select SHIPPING. Scroll down to "TABLE RATE" -> EDIT -> ENABLE TABLE METHOD -> set to "FALSE"

    Hope this helps...
    Jo

  7. #7
    Join Date
    Nov 2005
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    Default Re: Extra Charge showing up in Total

    The shipping charge table rate of $8.95 is correct it is the additional $5.10 (15% charge)

    Sub-Total: $34.00

    Table Rate (1 x 2.50lbs) (Best Way): $8.95

    + : $5.10

    Your Total $48.05

    I set up a new product for $10.00. I went through adding it to my cart and getting to checkout. It adds $1.50 (15%). This is a tax being added and have verified that by changing the product to nontaxable and can see the 15% charge goes away.

    Tax is enabled only for california. When I make the shipping address for california, the +: (tax) is 15%+the configured tax say 8.75% for a total of 23.75%

    When I change the shipping address outside CA and have the product taxable (no tax should be applied outside CA), I get 15% added.

    I cannot see where or why the 15% is being added and where to turn it off.

    I can really use some help to figure out where this is coming from.

    Thanks!!

  8. #8
    Join Date
    Jun 2003
    Posts
    33,721
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    Default Re: Extra Charge showing up in Total

    Suggest you delete ALL tax settings and re-do them. Tha FAQs should help - http://www.zen-cart.com/forum/faq.php?faq=zone_tax_cfg

 

 

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