Results 1 to 5 of 5
  1. #1
    Join Date
    May 2005
    Posts
    539
    Plugin Contributions
    0

    Default Order confirmation email

    the order confirmation email that goes out to a customer has a section giving instruction if a customer wants to phone through their credit card details. It shows our phone number but it has an extra '0' in it where a space would normally be ( UK phone number format with dialling code then a space and then the number)

    eg 01234 888888. The space has a zero in it: eg 012340888888.

    I cannot see anywhere in my database or language files where I have mis-typed the number with the extra zero.

    Of course customers can't get through but I cannot seem to cure this issue. Any ideas where it might pick this number up from that I have not found which could be the issue or is there a bug with the code that is dropping the 0 in, in stead of a space.

    Thanks

    MG

  2. #2
    Join Date
    May 2005
    Posts
    539
    Plugin Contributions
    0

    Default Re: Order confirmation email

    Does any one have any clues or ideas with regards to this issue. It is stopping customers calling me.

    thanks

    MG

  3. #3
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,755
    Plugin Contributions
    9

    Default Re: Order confirmation email

    Use the developers tools in your admin ad enter a word or phrase that is in the email in question and search the catalog files for this and see what turns up.

  4. #4
    Join Date
    May 2005
    Posts
    539
    Plugin Contributions
    0

    Default Re: Order confirmation email

    kobra,

    I have done a search using the developers tool kit already for the phone number and it appears in 5 places, but none of them are wrong (i.e. none of them have the extra zero in).

    I cannot see why the extra zero is being added other than the fact that the email template appears to have an expression in it which calls the number from some where and I belive it is the way the server generates this which is the issue (i.e. it is putting a zero rather than a space)

    Anyone else got this issue?

    Thanks

    MG

  5. #5
    Join Date
    Jun 2006
    Location
    South Africa
    Posts
    31
    Plugin Contributions
    0

    Default Re: Order confirmation email

    Is it really necessary for the space to be there? Otherwise you can just delete it

 

 

Similar Threads

  1. v151 How to Change order fields package slip/email confirmation order?
    By Marcel Wiegers in forum General Questions
    Replies: 1
    Last Post: 5 Dec 2013, 11:22 AM
  2. v151 Preview welcome email and order confirmation email
    By tips007 in forum General Questions
    Replies: 1
    Last Post: 18 Jan 2013, 10:52 PM
  3. welcome email problem and order confirmation email problems
    By oneelios in forum General Questions
    Replies: 1
    Last Post: 22 Jan 2010, 11:18 AM
  4. Replies: 4
    Last Post: 9 Jun 2009, 08:17 PM
  5. How do I Edit Order of Order Totals in Order Confirmation Email?
    By toussi in forum Managing Customers and Orders
    Replies: 1
    Last Post: 20 Mar 2009, 08:05 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg