Checkout process will not continue...?

[rickyirvine]

At step 1 of the checkout process (checkout_shipping), when I click the Continue button to confirm the shipping address, it goes to checkout_payment for a split second and takes me back to checkout_shipping.

Any ideas why this is happening?

Seems like its not getting something it wants, but I haven't any idea what that would be.

[rickyirvine]

Nevermind! I clearly missed this exact same problem posted just below mine (sorry!). I was able to fix the problem.

[Ajeh]

What was the solution? We are not seeing what it is that helped you ...

[rickyirvine]

Hey there. It had something to do with installing the Free Shipping module. I don't know why ... but, I uninstalled/removed it and it worked properly again.

[Ajeh]

Thanks for the update ... always a help to know the question and solution ...

[ronpeled]

By the way, I had the same issue with one of my clients and the problem was that the shipping module was selected to a certain region while the checkout was done for a user outside of that region.

The problem is that there is no indication what might cause the issue but only the fact that you get redirected back to the beginning of the checkout process.

I hope that makes sense...

[Ajeh]

At this time, it is assumed that you have tested out your store sufficiently to know that you have not setup any settings that would produce errors ...

Telling the customer that you misconfigured your shop is not always a good idea ...

[thomasw98]

Just to add my experience here for the benefit of others:

Using Zencart 1.3.7

I had the same problem, i.e. stuck at step 1 and not able to jump to Step 2.

I had installed only one shipping module: Free Shipping

But the product that I was trying to buy was mistakenly marked as "No, Normal Shipping Rules" in the product setup process.

So when I wanted to proceed to step 2, the script was not happy with the fact that I only had the free shipping module installed, yet this product required a shipping calculation...that's a contradiction. So it would just send me back to Step 1 again and again, i.e. I was stuck at Step 1.

Solution: Edited the product in question to change shipping type to "Yes, Always Free Shipping". That totally solved the problem right away.

Hope that helps someone else in this same situation.

Thomas