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  1. #1
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    Default HELP! I Can't log into my admin!

    Okay i need help ASAP! I had the store installed and everything was running smoothly. Today my client got up and tried to log into the admin and it says the username and password is incorrect when last night he was able to log in just fine! What happened and how can I change the username/password so he can log in again? If you need hte domain it is www.beyondskinscience.com/catalog

    thanks!

  2. #2
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    Default Re: HELP! I Can't log into my admin!

    and also when i try to do a resend password to the admin e-mail address it keeps telling me i don't have the right e-mail...but i know its the one we set up for him-his only e-mail

  3. #3
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    Default Re: HELP! I Can't log into my admin!

    Can you check / update the email in the database directly?
    Then you can see if it was changed by the client.
    If not - set the email to yours and reset it.

  4. #4
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    Default Re: HELP! I Can't log into my admin!

    what file do i change that in?

  5. #5
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    Default Re: HELP! I Can't log into my admin!

    No file - in the database directly.
    Go in through phpmyadmin.

  6. #6
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    Default Re: HELP! I Can't log into my admin!

    i know i need to go through phpmyadmin..i'm just sure exactly where i need to go and what to do from there. sorry our programmer is out of the office today and i am trying to do this and i am not that familer with phpmy admin so i will need to be walked through this....

 

 

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