Order details lost using Paypal

[cheddars]

1. In Step 2 of checkout the values for shipping and total are blank but they reappear in step 3

2. If the customer selects the Paypal payment method the payment is generated ok [nb shipping is included in the total but is not itemised on the Paypal screen]and the customer is returned to to my shop. However, an email is not sent to the customer and an order is not generated in ZEN - there is no record of the Paypal transaction

Can anyone offer an explanation for this please? my website is www.lollipop-kids.co.uk

Thanks

[gareth-h]

Most likely your setup is wrong.

Try this thread for a very good "how to" on paypal.

The shipping thing can be changed in includes/modules/paypal.php. Where you see the following, uncomment the first 2 lines and then comment out the second two instead:

// zen_draw_hidden_field('amount', number_format(($order->info['total'] - $order->info['shipping_cost']) * $currencies->get_value($my_currency), $currencies->get_decimal_places($my_currency))) .
// zen_draw_hidden_field('shipping', number_format($order->info['shipping_cost'] * $currencies->get_value($my_currency), $currencies->get_decimal_places($my_currency))) .
zen_draw_hidden_field('amount', number_format(($order->info['total']) * $currencies->get_value($my_currency), $currencies->get_decimal_places($my_currency))) .
zen_draw_hidden_field('shipping', '0.00') .

[cheddars]

Thanks for that gareth-h.

However there seems to be a problem in my order_totals module. If shipping (I use the tables method), sub_total or total are less than £10 no amount is shown at that level in checkout step 2. Amounts above £10 show only whole pounds. This is also the case in step 3 if I use cheque payment - seems ok in Paypal

Any ideas?

[gareth-h]

Hi, sorry I have not heard of this before. However, I have just registered on your website and gone into checkout step 2 and everything seems to be OK i.e.
Sub-Total: £3.99
P and P (based on order value): £1.99
Total: £5.98

Have you got any more precise details for re-creating the problem?

Regards

[cheddars]

Thanks for your feedback gareth-h.

I have been using IE7 to test this site so after your response I have tested in IE6 and also AOL. Guess what - no problems so it looks as if IE7 is the culprit!!

Hope Microsoft resolve the issue [unless of course it is my own IE setup] before IE7 comes out of beta.

Thanks again for your help