Delivery information - continue checkout problem

[richmanfl]

I have been having the same problem with the checkout not going past the step #1.

I have only FedEx enabled, but also have found 3 FREE SHIPPING modules listed at FREEOPTIONS....FREE RULES.....FREE SHIPPER.....

I have enabled FREE RULES and added that all products over $45 will recieve free shipping.

Still no success to getting the cart to go to step #2....

Any ideas?

[Kim]

Your URL?

[richmanfl]

http://montreal.servershost.net/~bonitasw/wholesale/

This is our test server....

[thomasw98]

I have been having the same problem with the checkout not going past the step #1.

I have only FedEx enabled, but also have found 3 FREE SHIPPING modules listed at FREEOPTIONS....FREE RULES.....FREE SHIPPER.....

I have enabled FREE RULES and added that all products over $45 will recieve free shipping.

Still no success to getting the cart to go to step #2....

Any ideas?

Did you read my previous post?

http://www.zen-cart.com/forum/showpo...45&postcount=8

In my case, it was a contradiction between the shipping rules specified on the individual product setup versus the rules setup for the overall cart (i.e. the shipping modules). So maybe that could be a direction to check...try setting up some sample products with different shipping rules to see if they agree with the overall system rules better.

[richmanfl]

Well I have UPS, FedEx, and USPS on the site. I have alternated between them and still no luck. All my products are set as NORMAL SHIPPING rules apply.

I have added product which is under the shipping rules limit of $45 for free shipping....and also large orders which would fit intot free shipping. Still no luck....really getting desperate.



Richard

[thomasw98]

Well I have UPS, FedEx, and USPS on the site. I have alternated between them and still no luck. All my products are set as NORMAL SHIPPING rules apply.

I have added product which is under the shipping rules limit of $45 for free shipping....and also large orders which would fit intot free shipping. Still no luck....really getting desperate.

Richard

For your reference, my 1.3.7 system works fine and it is setup as:

Shipping Module: Only one is activated. Freeshipper

My products are setup as:

Product is Free: No
Product is Call for Price: No
Product Priced by Attributes: No

Product is Virtual: No, Shipping Address Required

Always Free Shipping: Yes, Always Free Shipping

One testing option might be to see if you can setup one test product like mine and deactivate all the shipping modules except freeshipper...then see if it will work like mine does. I guess that does not really solve your problem but maybe it could be a first step towards isolating it. Then one by one, turn on modules and test other products to see if you can figure out where the problem occurs.

Sorry for the weak advice...maybe one of the resident geniuses will pop in at some point to offer some expert advice.

[richmanfl]

OK, here is the test scenario I have created:

CUSTOM TEMPLATE MONSTER TEMPLATE:
Product - Normal Shipping Rules
Shipping is FedEx Ground and Free Options enabled with free rule for > $45

a) added 1 36.00 item....shows correct FedEx only...does not proceed past step #1
b) added 2 $36.00 items....shows correct FedEx and also FREE SHIPPING option. Does not proceed past step #1.
c) Changed Product to have free shipping always. Conducted A & B above, with same issue and not proceeding past step #1.

CHANGED TO DEFAULT GREEN TEMPLATE
Product - Normal Shipping Rules
Shipping is FedEx Ground and Free Options enabled with free rule for > $45

a) added 1 36.00 item....shows correct FedEx only...proceeds correctly to step #2

b) added 2 $36.00 items....shows correct FedEx and also FREE SHIPPING option. Proceeds correctly to step #2.


SO.... Does anybody know what files I should compare between the 2 templates to see what is missing?

[thomasw98]

...
SO.... Does anybody know what files I should compare between the 2 templates to see what is missing?

My first guess would be to compare /includes/templates/yourtemplatename/templates/tpl_checkout_shipping_default.php.

Try using a program like winmerge (you can download it for free) to automatically compare every single line between the two files.

I am also using a Template Monster template and had quite a few similar mysterious problems during setup. You can find a massive thread of complaints about Template Monster templates elsewhere in this forum. Eventually I worked out all the bugs, but it was a large workload.

[richmanfl]

I went through many of the files with ExamDiff to compare, and I am just about ready to make a manual hard coded link and let the programmers I am paying to look through the code to find it.

I did get a Template Monster template, but I uploaded it, and it works fine...looks like the template was altered by programmers to make a wider presentation and something went drastically wrong. But thank you for your help....

I am determined to find this

[littlegdesigns2004]

I am having the same blank page problem and have checked all the files to make sure they are good. The URL is http://www.purebarre.com/shop

When I get to checkout Step 1 Delivery Information it is fine and I click Continue and the next page is a reload of checkout_shipping.php and is blank. I have 3 shipping modules set up each for a different zone...Table, Table2 (a copy of Table) and Per Item. I never edited the checkout_shipping page and if I just type in checkout_payment.php then it takes me to the correct page.

I need to get this site up quickly so any help is greatly appreciated. Thanks.