Returns Mod - no email sent

[narsaw]

Zen Cart 1.3.0.1
Database Patch Level: 1.3.0.1

I installed the RETURNS mod to enable my customers to request an RMA to return and item.


Seems to be working fine, except when I complete the form and click 'send', the page just reloads with all the fields empty.

No emails are sent either.

Try it here:

http://www.pcappliances.com/index.php?main_page=returns

PS: The 'store owner' is capable of recieving emails.

[narsaw]

Ok I get the email. Except the "Reason" is left Blank in the email I get???

[narsaw]

Email looks like this. I did this one so I know the reason was not left blank.

I typed for "Reason" the following "This is a test"

Return Authorization Request:

From: testing AT gmail DOT com
Address: 23234
City: Eagle
Post Code: 83706
State: ID
Order Number: 12345
Total Value: 10.00
Item Number: PCA1010
Item Name: Bluetooth Dongle
Action: Replacement
Reason:
------------------------------------------------------

[Lala_G_Clef_Jewelry]

did you have any luck with this?


i dont seem to be getting the emails now that i finally got it installed right and not making my site screwy...

[Lala_G_Clef_Jewelry]

okay now i get the email but my name field and my reason field were left blank

i filled it out so i know it was filled in

i think clyde is going to work on it when he gets a chance but does anyone have this working correctly?

[narsaw]

That would be great to have someone work on this. Still no "reason" gets into the email

[lextechs]

I am having the same problem, i am getting the emails but no reason, and it just refresh the page with all blank fields, this use to work before i upgraded my site to 1.3 anyone found a upgrade of this mod to work with zen 1.3


Thanks in advance

[clydejones]

In the tpl_returns_default.php

find the following two lines of code:

<label class="input label" for="enquiry">&nbsp;</label>
<textarea name="enquiry" cols="30" rows="7" id="enquiry"></textarea>

And change them as follows (portions in red):

<label class="input label" for="reason">&nbsp;</label>
<textarea name="reason" cols="30" rows="7" id="reason"></textarea>

Think that should take care of it.

[Lala_G_Clef_Jewelry]

clyde you rock

that took care of the reason line being blank in the email sent to the store.



how about the line for the name of the person sending?


this is what mine looks like sent


Return Authorization Request:

From: lala AT mac DOT com
Address: 237 main
City: topeka
Post Code: 66610
State: ks
Order Number: 37rfjh
Total Value: 37
Item Number: 3fj08e
Item Name: jvionesl
Action: Refund
Reason: test test test

note no contact name

[clydejones]

Again Not sure but will check it out.

In the meantime try this.

In includes -> modules -> pages -> returns -> header_php.php

find this line of code:

$name = zen_db_prepare_input($_POST['name']);

and change it as follows (portion in red)

$name = zen_db_prepare_input($_POST['contactname']);

check and see if that helps