e-mails not working to office server

[sentinel_gt]

i think this is a verry rare problem (or not :) ) but i'm having problems sending emails to the e-mail server of the office, emails are arriving to hotmail but dont seem to arrive into the office server can anyone help me?

[superprg]

i think this is a verry rare problem (or not :) ) but i'm having problems sending emails to the e-mail server of the office, emails are arriving to hotmail but dont seem to arrive into the office server can anyone help me?

Your office server might be configured to not accept email from anonymous servers

[sentinel_gt]

how can i check this?
but the server is letting other site emails trough i dont know if those are anonymous or not..

[superprg]

how can i check this?
but the server is letting other site emails trough i dont know if those are anonymous or not..

Can you test one thing?
Send an email from the server( where the cart is) to the office, and see if you get it in the office
Also, did you check in the junk/spam folder of office?
Sometimes,it just moves there for the first time!

[sentinel_gt]

none of the 12 test emails arrived to the office server
and none of them are in the spam folder

[TheOracle]

If you check your mail logs, what does it state exacly - specifically related to these events ?

[sentinel_gt]

if you are reffering to the office server log... it doesnt say anything

[TheOracle]

I'd send this unusual behaviors to the ralated web hosting service in order to take a closer look on this problem.

[DrByte]

What is your setting for "Email Transport" in Admin->Configuration->Email Options?

if it's "sendmail", try changing to "sendmail -f"
if it's SMTP, try changing to SMTPAUTH

This will cause the email to be sent from "your" hosting account, instead of from the server in general (which usually sends as "nobody" or "anonymous" or "webserver", etc). If it's sent from a generic address, some servers will reject it as potential spam rather than send it.

[sentinel_gt]

i can try that but wouldnt the server show this in there spam folder in this case the office server isnt even showing an email ... like it has never been send to the server :'(
i'll try to specificate the case tough
so the office server is an email server from the office using a @compagny.lu extention the extention seems to be hosted on the local email server tough so that cant ( i think) be the problem... the site is hosted by host for all but the dsn is hosted by the same firm that provides the email extention..
i dont know if i made it clear what i mean but i hope it helps