We have completed 2 live tests on the shop, the system takes the order and processes it fine through the checkout and onto Worldpay after which we and the customer receive a payment acknowledgement from Worldpay, however, the shop software does not appear to be recording the purchase anywhere and consequently although we are alerted to a sale being made (because of the Worldpay e-mail) there is nothing in the store software or any e-mails generated by it to inform us of what has been purchased and to confirm to the customer that their order is being processed.
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8 Jul 2006, 06:17 PM #1
New Zenner
- Join Date
- May 2006
- Location
- Isle of Wight, UK
- Posts
- 78
- Plugin Contributions
- 1
WorldPay Issues - No record of order but received money
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9 Jul 2006, 12:25 AM #2
Obaa-san
- Join Date
- Jun 2003
- Posts
- 33,721
- Plugin Contributions
- 0
Re: WorldPay Issues - No record of order but received money
Have you done a search for WorldPay to see if there have been similar problems from other users?
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