ZC 1.3.0.2 will not calculate tax, entering state/province bug

[tj1]

fosmaster, yours sounds like a different issue, more of a configuration thing. But I'm sure that if you are using ZC 1.3.0.2, you should have the same problem I'm describing, all the ZC 1.3.0.2 I've seen so far have this problem, so in that respect, I'm glad it's just not me.

It puzzles me though that no one else has reported this yet. Perhaps they've just been lucky enough that they're customers haven't changed the address during checkout and aren't from a taxable zone.
Not me though, I've had to put my ZC 1.3.0.2 store down for maintenance and I'm using the old 1.2.6 until I can get this issue fixed.

[DrByte]

The problem reported by tj1 appears to only occur when entering a new address manually during the checkout stage.

Investigating...

[GlassHoppah]

Dr Byte and Tj1,

I have to agree that this is a problem that is occuring when entering a new shipping address (intermittently for me--even with identical steps through the checkout, though). I was finally able to replicate the problem on http://MiladysGifts.com. Again, I have to say that the previous calculation errors were definitely config. and the other thread's step by step definitely cured quite a few of the glitches. Looking forward to the results of your investigation. :)

Thanks,
-Christine

[tj1]

The problem reported by tj1 appears to only occur when entering a new address manually during the checkout stage.

Investigating...

Exactly. :)

Have you found the cause for this yet? Can you confirm whether this is a bug or just a configuration issue.

Thanks for looking into it.

[marcelox8]

Please can someone help us!!! I'm having the same problem!
The problem appears only when entering a new address manually during the checkout stage.

My version is 1.3.0.2
Thanks!!

[amandac]

Same exact issue here. If a new account is created using the taxable zone - tax is added properly.

If the customer, for example, is returning (already has an account) and now needs to enter a NEW address that should be taxable - it does not total up the tax.

We go live tomorrow morning - was not expecting this issue. Stinks. LOL

[imac]

Yep! Exactly the same issue here too. It seems that customers who change Shipping or Payment Addresses on checkout don't get taxed.

As far as I understand it, if zones for a country are defined, then what ought to happen is that the id number of the zone is entered into the entry_zone_id field in the address_book table. Whereas what seems to be happening is that changing address on checkout is adding a text string to the entry_state field - which should happen if no zones for that country are defined.

I've tried looking through the code, but there are so many complicated and interconnected layers of logic that all I can see at the moment is fog.

At first sight, it looks like most of the relevant code in the 1.2 series used to reside in:
includes\modules\pages\checkout_payment_address\header_php.php
and
includes\modules\pages\checkout_shipping_address\header_php.php

This was moved in the 1.3 series to:
includes\modules\checkout_new_address.php

And the code in that file was changed quite radically from 1.3.1 to 1.3.2.

That's as far as I've got at the moment I'm afraid. But until this issue is resolved we can't really risk going live with any 1.3.0.2 installation, so 'll keep looking in in the hope that something might click. If there are any Zen Masters around at the moment - we sure could do with your help on this one

[Frederick]

I just upgraded to to 1.3.0.2, a huge accomplishment for a newbie like me.

I've received several orders and have experienced this same issue. My situation is a bit worse because I only ship within my state and customers constantly change the shipping address during the checkout process.

I sell in large volume and make little profit, usually 5%. I collect 8.25% sales tax. So I would be losing 3.25% each time I don't collect sales tax. So far I have cancelled all orders that should've charged and didn't charge sales tax.
Hopefully the customers will understand and not take their business elsewhere.

I will try to install and older version until there's a fix for this.

Honestly, I can't help but feel like we are being ignored. This is the thread with most views in the first page, yet there has been no reply or at least acknowledgement whether this is a bug or just a configuration issue.

I have seen replies to all other threads on this section, even the ones that don't belong here, but no reply or acknowledgement to this so far.

I just would like to know if this is a bug or we are just making some configuration mistake. If this is a configuration mistake, please, do tell us.
Do tell me that I'm too dumb and that I don't know where to look, I don't mind, I know I'm not the brightest person when it comes to this.

[Ajeh]

A nice fix is coming ... thanks for the updates ...

[joanorsky]

A nice fix is coming ... thanks for the updates ...

Isn't there any fix for this particular issue yet ? This is the only thing that is keeping me from going live... any help would be great...