store will not check out

[awoman]

Our store will let you add products add your info to purchase then at continue it gets stuck and will not process the order. I just upgraded it and it still will not work!

http://albumsandanswers.com/store/in...ain_page=index

Any help would be appreciated as to why this is happening.

[Ajeh]

Your Products have no weight ...

Does 0 weight mean Free Shipping?

If so, install the Free Shipping freeshipper Shipping Module ...

If not, change the setting in the Shipping/Packaging for 0 weight ...

[awoman]

We use flat rate shipping. So we should not need to assign weight right?

[Ajeh]

That is correct ...

Be sure in Shipping Packaging to set:

Order Free Shipping 0 Weight Status
If there is no weight to the order, does the order have Free Shipping?
0= no
1= yes

Then be sure that when you look at the Modules ... Shipping ...

You have Flat installed and have it Enabled ...

[Ajeh]

Also check that you do not have any Zones installed that is blocking it ...

[awoman]

Ok I was wrong We have shipping set up by table rate. By price not weight.....

[awoman]

People have ordered before. That is what I do not get, it just now will not allow people to purchase.

It now lets you get to the Delivery Information page but then will not continue

[awoman]

GOT IT! It was the zone thing! Thanks soooo much!

[Ajeh]

You are most welcome ...

Thanks for the update that your Zones where blocking the proper Shipping charges ...